Senior Manager, Continuous Improvement Job Description Permanent full-time Lockleys S.A or Parramatta NSW locations Develop program roadmaps and recommend practical pathways for operational improvements within our Mortgage Operations business Preferably based in Adelaide, the Senior Manager, Continuous Improvement is responsible for driving continuous improvements in Mortgage Operations (MO).
How will I help? With a key focus on building operational capacity in each part of our value chain, you will support key Mortgage Operations and Mortgage LoB projects from Front Door of Change to ensure appropriateness for Mortgage Operations from a risk, financial, employee and customer lens.
As an experienced people leader, you will be well placed to lead and coach 14 direct reports focussed on process improvement and innovation that increases operational capacity.
Reporting to the Executive Manager, Capability & Change, you will play to your strengths in building meaningful relationships with key stakeholders and strategic partners to ensure project frameworks are executed whilst balancing commercial and customer needs.
Day to day, your responsibilities will include: Coach and mentor a team of Business Analysts/Senior Business Analysts Engage with and partner with Senior Mortgage Operation and Mortgage LoB Stakeholders to understand their vision and to define and recommend practical pathways for Continuous Improvement opportunities and programs of work. Develop program roadmaps to deliver target state solution designs, encompassing both customer and business needs. Execute pipeline of Continuous Improvement initiatives to deliver on our Strategic goals. Ensure risk (people, operations, organisational) is within desired risk appetite and that risks are managed according to agreed risk frameworks. Monitor and measure the success of solutions that have been implemented and identify opportunities to continuously improve. What's in it for me? You'll play a significant part in the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need? To be successful in this role, you will have significant and demonstrable experience and knowledge in the banking and finance industry, underpinned by your knowledge of consumer products and familiarity with regulatory, financial and operational risk frameworks.
Further advantageous qualities and experience include:
Proven experience working with large scale operational transformation projects, using operational excellence/Enterprise Agile techniques (Lean, Kaizen, Kanban, Scrum etc) Strong strategic thinking, relationship building and influencing skills Ability to lead and develop high performing teams Experience leading complex project change initiatives and competing stakeholder interests. Significant and demonstrable experience developing and implementing operational strategy and developing the case for critical initiative funding You'll bring project management, astute commercial acumen, and an unwavering commitment to problem solving Sound written and verbal communication skills. What's it like to work in the team? At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together. As well as competitive remuneration and a great culture, the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow across the Group.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I apply? Start here. Just click on the APPLY button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone - our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email
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