This is a rare leadership position with a strong, effective and committed organisation with a true commitment to the sustainability of Queensland's rural and regional communities. We are keen to hear from you if you possess the following:Experience in leading and managing teams, ideally in a rural finance environment, with great people skills in developing a strong team culture, mentoring and bringing people along to reach goals.Proven marketing and/or communications experience, ideally in a rural finance environment.Prior experience in a banking/lending role will be highly regarded.Relevant tertiary qualifications in finance, business, marketing, commerce or similar would be highly regarded.A proactive and strategic approach to managing relationships with different stakeholders.Rural and/or regional experience, with the ability to travel within Qld on a regular basis.The Senior Manager, Client Engagement will manage a team of eleven (11) Regional Area Managers and two (2) regionally based support staff. Each Manager is responsible for a region within Queensland whereby they are out in the field meeting with primary producers as well as industry, professional and government allies to promote and assist with applications for various grants and loans administered by QRIDA.The role also oversees the Client Service Team of four (4) staff which are responsible for managing QRIDA's Freecall 1800 telephone number and Contact Us email inbox.Reporting to the Chief Engagement Officer you will:Lead the Client Engagement unit through planning and managing the strategic and operational delivery of QRIDA's regional and client services.Develop strategies and initiatives aimed at increasing client and stakeholder awareness of QRIDA's capability and the uptake of its programs and services.Oversee the management of the Regional Area Manager (RAM) and Client Services Team including projects, reporting and budgeting against operational and strategic plans.Lead effective engagement processes with government, professional and industry stakeholders.Provide effective leadership and management of the Client Engagement unit by developing strategic and operational plans and KPIs with Regional Area Managers for each region across the state.Ensure effective support for the Regional Area Managers regarding communications, regional planning and timely delivery of services, as well as oversee QRIDA representation at trade shows, conferences and other relevant industry community events.Provide strong leadership in mentoring, coaching, development and performance management of staff to ensure a motivated, committed, high quality and results driven team.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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