Skip to content Management (Information & Communication Technology) Be part of our exciting integration journey as we create a new bank! Progressive, forward thinking and supportive team environment Enjoy the flexibility of working independently while managing a variety of tasks and projects.
About the role As the Senior Leader Digital Workplace Desktop, you will be a pivotal business and technology leader responsible for ensuring a high standard of end-user experience across the People First Bank's technology operations.
With a proven track record in transforming delivery outcomes and driving efficiencies on a large scale, you will play a key role in redesigning the operating model as the bank embarks on a multi-year technology transition.
Success in this role will be defined by your ability to establish robust frameworks, processes, and standards that minimize disruption, cyber risks, and regulatory concerns, while fostering a culture of excellence within your team and across service management.
Responsibilities: Provide leadership to foster a high-performing Service Management team and guide their evolution towards Service Excellence.
Lead the Digital Workplace team to ensure the effective design, implementation, and operation of end-user environments are aligned with organizational goals.
Collaborate with stakeholders to develop and maintain a technology roadmap.
Manage partner services to ensure they meet the Bank's high standards.
Lead both onsite and remote user support, focusing on exceptional customer service, end-user asset management, and procurement.
Drive efficiencies during technology transformations to redirect capacity towards higher value outcomes.
Oversee technology projects such as outsourcing Digital Workplace services, Microsoft Environment Consolidation, and new M365 functionalities.
Ensure technology security and compliance with organizational standards.
Manage critical incidents and escalations, including those involving C-Suite executives.
Develop and refine metrics to prioritize investments and deliver high value.
Implement process improvements within and beyond Service Management to enhance digital workplace outcomes.
Manage workload distribution and outcomes across a geographically dispersed team and external partners.
Report operational effectiveness to the Head of Service Management, highlighting challenges and relevant issues.
Apply Service Now best practices, focusing on continuous improvement through tooling and automation while considering future maintenance and risk.
Ensure compliance with organizational policies on information, technology, quality, security, and risk management.
Stay current with industry norms and best practices, such as ITIL, and adhere to relevant standards.
About you To be considered you will have solid leadership experience either directly or indirectly leading a technology team to deliver whilst fostering a culture of accountability - ideally within the banking or financial services industry.
In your day-to-day work, you demonstrate high personal accountability with a 'member-focused' improvement mindset.
Your business analysis capability and stakeholder engagement has seen you successfully drive significant organizational change.
You will also have: Advanced verbal and written communication skills with particular experience in developing business cases and strategic reports.
Demonstrated capability to produce data to inform and respond to changes in workload distribution, delivery cadence, project and operational activities.
Practical knowledge of accountable technologies and implementation / operational support strategies across a range of technologies.
Commercial acumen, with the ability to evaluate areas for process improvement.
Who are we? It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged to form People First Bank – powered by Heritage and People's Choice.
We are Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.
We exist to create a better future for our members and the communities in which they live.
We are 100% member owned, with approximately 720,000 members and 1,900 employees.
We have dual head offices in Adelaide and Toowoomba, and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.
We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
Benefits of working for us We believe the little extras can make a big difference in supporting your success.
That's why we offer great incentives and benefits including: Extensive range of financial and lifestyle benefits, including (but not limited to): Paid parental leave and special leave provisions Flexibility and hybrid working arrangements Employee banking benefits and discounted insurances Career development opportunities, and ongoing training, coaching and support A dedicated Employee Assistance Program for you and your family to access in times of need Paid volunteering days and access to a diverse range of community and charitable initiatives If this sounds like you, then this is the next step in your career.
Click 'Apply' now and submit your application, including a cover letter and current resume.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
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