Help Desk & IT Support (Information & Communication Technology) XByte IT Solutions is a well-established Hobart based managed service provider, specialising in comprehensive IT solutions for small business with a high focus on customer relationships and satisfaction. With over 20 years of success behind us, our team will be expanding further in 2024.At XByte, we take pride in fostering a workplace culture that values and nurtures both individual creativity and seamless teamwork. Our team values a friendly and supportive work environment, where office interactions contribute to the positive atmosphere, even during busy periods in our industry.As a member of our team, you'll have the opportunity to contribute your unique insights and ideas while collaborating with dedicated professionals who share your passion for excellence. We believe that a blend of innovative thinking and collective effort drives us toward success.Join us and be part of an organisation that knows how to strike the ideal balance between hard work and a friendly, supportive atmosphere.About the roleWe are looking for a senior IT systems administrator to help us continue providing a high standard of remote, on-site, telephone, and email support to our growing client base. You will work with a wide variety of technology and assist in solving cloud, server, endpoint and network, issues. The role will involve a high degree of independence and responsibility. Working closely with key customers and building strong long-lasting relationships. You will initiate and oversee projects, serving as the main point of contact for customers. From pre-sales to final deployment.Our core technology landscape revolves around Microsoft and its suite of products, especially Microsoft 365 and cloud services. Your expertise in these areas will be essential in providing seamless support and driving success for our clients. Required Technical SkillsMicrosoft 365 configuration, administration, and deploymentSolid understanding of Windows 10/11 and Office 365 productsAbility to troubleshoot and solve endpoint issuesProvision, troubleshoot and monitor security solutions (EDR, ATP, firewall etc)VPN / RDP Troubleshooting & setupAbility to troubleshoot network configuration or hardware issuesAble to work competently, both remotely and on-siteFavoured Expertise Proficient in Microsoft 365 Admin, Teams & SharePoint provisioningUnderstanding of modern cyber security practices and risk analysisNetwork architecting skills & VoIP phone systems experienceQualifications in IT, or related field5+ years experience in IT support and/or IT projectsEssential Personal SkillsA love of and ability to solve problems & overcome challengesExcellent verbal and written communication skills, including managing key stakeholders and working with team membersGood documentation skills with attention to detail and able to follow processesProficient in technical communication and capable of conveying information to a diverse audienceProactive and energetic approachAbility to work independently and manage tasks of competing priorityHave a professional work ethic and presentationCarry a friendly, personable, confident customer service attitudeA Can-Do Attitude combined with a willingness to learnMust have a current car drivers licenceAn easy-going environment and culture (we all enjoy what we do)A proactive approach to ongoing training to help you develop life-long skillsFulfilling work-life balance while enjoying the rewards of your impactful contributionsUnlimited supply of coffee & tea at the officeLucrative job package including company carThe PackageAn employment agreement relevant to experience and credentials will be tailored to suit the successful candidate.Wage for a senior IT systems administrator is ranging from $70,000 to $95,000 + super, laptop, mobile phone, and fully maintained car. Total package value $92,000 to $120,000How to apply?If you feel this job would be a perfect fit for you, please apply! Please include your up-to-date CV and a cover letter outlining your suitability for the role. We are team-focused, so don't be afraid to show us why you stand out. Tell us about yourself and why you think you are the perfect candidate.We will require three references for the successful applicant, preferably 2 business and 1 personal. Please ensure these are provided on your CV, these references will only be contacted after an interview. Only shortlisted applicants will be contacted by XByte.We look forward to hearing from you soon! Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Information Technology Technician? Do you have a current Australian driver's licence? What's your expected annual base salary? 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