Senior IT Support Technician (Level 3) - Managed Service Provider Are you an IT Tech Guru with advanced Level 3 skills and a knack for problem-solving? Join our thriving MSP, where we're all about delivering exceptional IT solutions and infrastructure support to clients who rely on us as their tech backbone. We're on the lookout for a Microsoft-savvy Senior IT Technician with advanced systems, networking, and troubleshooting skills to be the technical lead for our IT Helpdesk team.
Why This Role is for You:
If you're excited by diverse projects and driven to push your skills to the next level, this role will keep you engaged and challenged. You'll not only support our Microsoft clients but also lead technical initiatives and steer high-impact projects .
What We're Looking For:
We need a seasoned technician with Level 3 skills who has the depth and experience to take on complex support challenges. You should be comfortable leading from the front, guiding junior team members, and resolving escalated technical issues with confidence. You should have extensive experience in most of the following:
What Sets You Apart:
We're looking for someone who not only loves IT but also thrives on sharing knowledge and leading technical teams. In our supportive, collaborative environment, you'll be the go-to expert, handling escalations and finding innovative solutions. We're looking for candidates with industry certifications, though equivalent experience and a strong growth mindset are just as valuable to us.
What We Offer: Competitive Salary: Negotiable based on your experience and expertise Career Growth: Opportunities to lead high-profile projects and advance within the company A Collaborative Culture: Join a team that values knowledge-sharing and mutual support Requirements: Applicants must be Australian citizens. Your application will include the following questions:
Do you have customer service experience? How many years' experience do you have as an Information Technology Support Technician? How many years' experience do you have with project planning and scheduling? Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How many years' experience do you have as a systems engineer? Do you have a current Police Check (National Police Certificate) for employment? How much notice are you required to give your current employer? #J-18808-Ljbffr