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With more than 20,000 employees working in over 550 stores across Australia alone, Chemist Warehouse is Australia's leading retail pharmacy group and one of Australia's most recognised brands. Chemist Warehouse continues to deliver on an ambitious growth plan which has seen the expansion of operations into China, Ireland, New Zealand and many more exciting new developments to come!
Our Field Services team is currently seeking an experienced and motivated Senior Field Services Technician to join us in Victoria!
About the role The Senior Field Services Technician's role is to execute the onsite IT field service tasks for our CW Retail store projects and developments, as well as provide remote and onsite IT support, maintenance, and audits as part of your day-to-day tasks to our staff, stores, offices, and distribution centers throughout Victoria.
As the senior technician, you will work with the store development team, business stakeholders and third-party vendors to assist with the implementation and setup of stores.
You will also be assigned to respond and resolve ticket escalations that will require your extra level of expertise remotely, onsite and via your coordination of vendor support to restore the customers systems and services back to their production operational state within agreed time frames, or determine a work-around that allow the customer to continuing trading.
Role Responsibilities As part of your role as a Senior Field Services Technician you'll be responsible for:
Installing and testing all IT devices onsite for store developments and IT projects on time and in full Regularly scheduling onsite visits to audit the stores IT environment Maintaining the IT environment at stores by cleaning, standardizing, and optimizing the hardware Performing onsite analysis, diagnosis and resolution for IT incidents that require an onsite presence Remove and replace IT devices as part of life cycle management, sites expansions or relocations Ensuring our customers are satisfied that their IT devices are operating as expected Creating and maintaining documented procedures for your project and daily tasks Assisting third-party technicians with executing their IT tasks Maintain provided tools required and report on any damages or losses Assist in the preparation and implementation of existing and new stores Maintaining and creating "Knowledge Base" documents to capture relative information About you Previous experience as an IT Field Services Technician or an IT Service Desk position Excellent customer services skills Excellent communication and listening skills Excellent technical and troubleshooting skills Ability to understand requirements and documentation procedures Ability to work effectively both independently and as part of a team Benefits Discounts across all of our brands! Access to ongoing training and professional development Free flu vaccinations Access to EAP and support services #J-18808-Ljbffr