Senior It Desktop Specialist

Multiple contract roles12 month initial contractOnsite - Roseworthy SAMust have Australian Working RightsAdelaide basedThe role: Provide Level 2 in-depth IT end user technical support and advice support to staff including VIP executives and students on the usage of desktop and AV equipment.Escalate to Level 3 support as required.Provide technical guidance for staff as required in resolving incidents with hardware, software and devices.Keep customers regularly updated as to the progress of their incident or request in ServiceNow and escalate matters as required.Follow all ITDS processes and procedures for work performed ensuring compliance.Provide technical support necessary to ensure that a high standard of customer service is delivered.Maintain a professional demeanour and calm outlook when dealing with other members of the community.Provide operational support and maintenance for desktop and AV equipment.Provide training, advice and support in the use of AV Conference facilities to stakeholders.Identify regularly occurring problems and implement permanent solutions.
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