Senior Investigator - Consumer Protections
Grade: Clerk Grade 7/8 ($110,266- $122,058+ Super and Leave Loading + Accrued flex time)
Duration: Ongoing/Permanent
Location: Parramatta (will generally be expected to come into the office 2-3 times per week as a minimum, with Parramatta mandatory for 1 day per week.
This arrangement is subject to change based on team needs or broader divisional and Departmental flexible work policies)
Closing Date: Monday 3rd February (at 9.59)
About the roleNSW Fair Trading is the regulator for housing, property, trades, businesses, products, and services in New South Wales.
About the teamReporting to a Principal Investigator, the work of the team is varied but predominantly involves investigating offences under the Australian Consumer Law and Motor Dealers and Repairers Act 2013.
You will have carriage of your own investigations and work closely with your team on evidence gathering, conducting inspections, and other aspects of investigative work.
Key responsibilities
Plan and undertake investigations including all aspects of evidence gathering, including taking statements, issuing coercive notices, investigative interviewing, and brief preparation.
Analyse evidence, draft reports, make recommendations, and participate in court proceedings, including giving evidence.
Provide specialist advice to internal and external customers and stakeholders to maximise regulatory outcomes and reduce negative impact on customers, including providing insights and advice for projects and policy.
Maintain up-to-date knowledge and understanding of relevant legislation, policy, and procedure.
Contribute to the continuous improvement of the team's approach to investigation and understanding, including presenting case studies, collaboration with the team, and creating or reviewing policies and procedures or templates.
Key challenges
Identifying risks and reacting quickly to changing situations when engaging with customers and stakeholders.
Conducting quality and timely investigations consistent with legislation, policy, and procedures.
Learning and understanding a variety of legislation, rules of evidence, and appropriate record keeping.
To be successful in this role:
Have you got previous experience in investigation?
Do you have excellent judgement?
Will you be able to take initiative and think on your feet?
Can you handle multiple and competing priorities?
Essential requirements:
Demonstrated experience in the conduct of formal investigations or similar field.
Certificate IV (Government) Investigations or similar qualification or the preparedness to undertake an employee-sponsored program.
Regular travel throughout NSW.
Employees are expected to hold a valid driver's license throughout employment.
What we need from youTo start your journey towards becoming a Senior Investigator, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation.
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Gabriella Schulzer via ******.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 3rd February 2025 (at 9.59)
Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ****** or 02 9494 8351.
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