Are you looking for a role that is meaningful and challenging, where no day is the same?
Do you enjoy being part of a purpose-driven organisation in a rapidly evolving sector?
Are you ready to apply your analytical skills to drive fair resolutions?
If the answer is yes – then WE NEED YOU!
We're looking for someone with exceptional alternative dispute resolution experience to join our extraordinary and close-knit team.
Who we are: The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.
Your new role and team: The Dispute Resolution Team receives and resolves complaints from consumers about electricity, gas and water providers. We apply a fair and reasonable approach to all our work to ensure we are accessible, independent, fair, accountable, efficient and effective.
As an EWOV Senior Investigator, you will use your exceptional alternative dispute resolution skills to manage a moderate to complex caseload, facilitating the timely resolution of consumer complaints. You will also support the investigations team through case guidance, sharing knowledge, coaching, and training, and will triage and allocate cases to investigations team members based on complexity.
What you'll bring: Demonstrated experience in investigating complex disputes/complaints. Sound knowledge of dispute resolution, including ADR benchmarks and key principles. A strong track record of preparing impartial written decisions or advice on complex matters, including the application of relevant laws, codes and guidelines. Experience in leading the development of staff in the capacity of a trainer, mentor or coach. Outstanding verbal and written communication skills. Excellent organisational skills, including the ability to manage competing priorities. Highly developed analytical and lateral thinking and problem-solving skills. Ability to develop effective working relationships, both externally and internally, to drive positive outcomes. Knowledge, or the ability to rapidly gain knowledge, of the electricity, gas and water industries and regulatory framework. Relevant tertiary qualifications. Previous experience with an industry ombudsman scheme. What makes working with us great: A role where you can make a difference helping others. An opportunity to be a part of a dynamic industry and the renewable energy transition. Flexible and hybrid ways of working with life-friendly hours. Generous leave entitlements - six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave & 18 weeks of gender-free paid parental leave. Centrally located office in Melbourne CBD close to public transport. Inclusive team culture that supports each other, collaborates and innovates. We live and breathe wellbeing with a varied program with something for everyone. How to apply: If you're interested in this opportunity, please email us at by Friday, 29 November 2024 . Please send through your CV and a cover letter outlining how you meet the selection criteria.
We will be reviewing applications and may commence interviews prior to the closing date, so please apply as soon as possible if you'd like to be considered.
If you would like additional support or information to make the application and recruitment process more suited to your needs, please let us know at
Your application will include the following questions:
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