Job Description
Agency: Office of the Ombudsman
Work Unit: Ombudsman Operations
Job Title: Senior Investigation Officer
Designation: Administrative Officer 7
Job Type: Full time
Duration: Fixed for 12 months
Salary: $113,938 - $122,574
Location: Darwin
Position Number: 18917 RTF 305771
Closing Date: 02/10/2024
Contact Officer: Thomas Greaves, Assistant Ombudsman on 08 8999 1973 or ******
About the Agency: http://www.ombudsman.nt.gov.au
Application Process: Apply online at https://jobs.nt.gov.au/Home/JobDetails?rtfId=305771
APPLICATIONS MUST INCLUDE: A one-page summary about you, a detailed resume, and copies of your tertiary qualifications.
Information for Applicants: The NTPS values diversity and encourages people from all diversity groups to apply for vacancies. Accommodations for people with disabilities will be made as necessary. Aboriginal applicants will be granted priority consideration for this vacancy.
Primary Objective: The Senior Investigation Officer (SIO) is responsible for investigating and resolving serious and/or complex complaints regarding NT Government agencies, local government, and police conduct, preparing reports and recommendations to improve public administration in the Northern Territory.
Key Duties and Responsibilities:
Resolve/Investigate serious and/or complex complaints about government agencies, local government, and police conduct under the Ombudsman Act 2009.
Conduct assessments and research, and prepare quality reports and correspondence with recommendations.
Liaise effectively with complainants and respondent organisations, maintaining productive relationships with key stakeholders.
Provide leadership, supervision, training, and case management for Investigation and Resolution Officers.
Participate in public education, stakeholder engagement, training, and quality improvement initiatives of the Office.
Selection Criteria:
Essential:
High level skills, knowledge, and experience in investigations, inquiries, and research.
Ability to interpret legislative provisions and operate within a legislative framework.
Experience in interpreting complex information and proposing practical recommendations.
Highly developed oral and written communication skills.
Strong interpersonal skills and ability to communicate tactfully with diverse individuals.
Effective time management skills and ability to work under pressure.
Commitment to working in the public interest, embodying fairness, integrity, respect, professionalism, and accountability.
Desirable:
Formal qualifications in Law, Investigations, Public Administration, or a related discipline.
Knowledge of public sector operations.
Further Information: Appointment is dependent on not having a serious relevant criminal conviction.
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