Senior Insights Analyst - Retention Department: Data and Analytics Employment Type: Permanent - Full Time Location: Australia Description About Montu Montu is Australia's largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it's by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools. Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America. This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane. About The Role The Senior Insights Analyst will play a crucial role in analysing and interpreting complex data related to customer facing e-Commerce sites for both our direct to consumer and retail / pharmacy partnerships, and our medical consulting platform. They will be providing actionable insights and recommendations to drive strategic decision-making to support marketing on driving conversion, revenue and prevent churn. Day to Day Responsibilities: Analysing complex datasets related to e-Commerce sites, market trends, telehealth platforms and regulatory frameworks Conducting life cycle analysis to better understand the patient journey from acquisition to retention, identifying key touch points and opportunities for intervention to improve retention rates. Analysing the performance of CRM campaigns through Braze to assess impact and uplift to key retention and patient metrics. Creating target audience segments based on patient segmentation, lifecycle, behaviours and key triggers to increase retention rates. Oversee the end to end delivery of analytic initiatives related retention for the Marketing Retention team and become the domain expert in the Data & Analytics Department. Collaborate directly with the Marketing Retention team to comprehensively understand their needs, translating business requirements into technical specifications and strategic plans. About You Extensive experience in a similar role and experience in customer or retention analytics capacity. Experience with creating reports and visualisations that communicate insights to stakeholders in a clear and concise way. Experience in using Braze or similar CRM tools and Hightouch or similar Reverse ETL tools. Experience working with cross-functional teams to develop and implement data-driven solutions that improve the efficiency and effectiveness of the business. Proficiency in data modelling, statistical analysis and data visualisation tools (e.g., SQL, Python, Looker, Tableau). Strong analytic / quantitative research skills and experience in different research methodologies. Benefits You'll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers. Other benefits include: Unlimited access to the SAGED and Greenhouse learning platforms. Discounts with over 450 retailers through the Merit Reward and Recognition platform. Competitive salary and package. Fully remote, work-from-home role. Access to co-working spaces in Sydney, Melbourne and Brisbane. Mental health support through our wellbeing platform, Unmind Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients. #LI-LL1 #J-18808-Ljbffr
