Analysis & Reporting (Manufacturing, Transport & Logistics)
Government - State (Government & Defence)
Full time
V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
About the role The Senior Insights Analyst plays a critical role within the Performance team, part of the Operations group, and is responsible for transforming complex data into actionable insights that guide strategic decisions, drive operational improvements, and elevate the customer experience.
In this position, you will lead data analytics projects, develop data models, create compelling visualisations, and mentor team members, including the Performance Analyst and Customer Insights Analyst.
Key Accountabilities include: Collect, prepare, and analyse large datasets from diverse sources, including patronage statistics, rail operations metrics and customer feedback.Support the Performance Analyst and Customer Insights Analyst in developing and maintaining data models, data pipelines, dashboards, and reporting tools to track key performance indicators and uncover trends.Perform advanced statistical analysis, forecasting, and predictive modelling to drive informed decision-making.Partner with cross-functional teams to understand business needs and deliver insights aligned with strategic goals.Present findings through clear visualisations, reports, and presentations tailored for various audiences.Provide thought leadership on best practices in data analysis and insights generation.Stay up to date with emerging tools, techniques, and industry trends in data analytics.About you Success in this role requires an adaptable, solutions-oriented mindset, a passion for problem-solving, and a curiosity to uncover hidden insights.
You will bring a background in a similar analyst role that includes data management and statistical modelling. Additionally, you will leverage a broad range of analytical skills to present clear findings to senior leadership teams, driving performance capability and delivering outcomes that directly impact our customers.
Our ideal candidate will possess the following skills: Advanced experience in scripting and programming languages such as SQL, DAX, Python, or R.Proficiency in Power BI and Excel at an advanced level is essential.Strong communication, relationship management, and problem-solving skills when collaborating with senior business stakeholders.Ability to manage competing business priorities, requirements, and resources effectively.Industry knowledge or relevant work experience in the rail or coach sectors is advantageous.Experience leading or supporting a small team is beneficial.Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.In addition to free myki travel, we offer:
Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.Huge potential - We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.Collaborative team - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.How to Apply The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.
Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.
Applications close: 8th of November 2024.
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