Help Desk & IT Support (Information & Communication Technology)
Government - Local (Government & Defence)
Full time
Are you an experienced IT professional eager to make a difference in local government?
The City of Nedlands is seeking a skilled and experienced Senior Information Systems Officer to join our Information Technology team.
About the City The City of Nedlands is located 7km from the Perth CBD and includes a diverse range of features from the beautiful river foreshore of Dalkeith and Nedlands to the crisp white sands of Swanbourne beach.
With a dedicated workforce of professional service providers, we are committed to ensuring the City of Nedlands is a vibrant, safe, and inclusive community with a high standard of local services and facilities.
About the role Reporting to the Manager ICT, the Senior Information Systems Officer will play a vital role in maintaining the City's IT operations, providing hands-on support, and resolving complex technical issues.
Key responsibilities: Provide Level 3-4 technical support for the IT service desk, troubleshooting advanced issues and escalating, as necessary.Support key business applications, including TechnologyOne, Office365 (including Teams Telephony), Adobe Suite, video conferencing systems, and the City's printer fleet.Manage VMware and Azure virtual environments, ensuring the maintenance of baseline Standard Operating Environment (SOE) images.Lead small to medium size IT projects from inception to completion, collaborating with internal teams and external vendors to meet deadlines, budgets, and requirements.Maintain IT governance policies, identify and mitigate IT risks, and ensure compliance with regulatory standards.About the successful candidate The successful candidate will hold industry certifications or qualifications in Information Technology (or a related discipline), possess excellent customer service skills, demonstrate a collaborative approach, and have a strong understanding of core business software, virtual environments, and IT governance.
Other essential requirements: Demonstrated technical proficiency with Microsoft Office365, SharePoint Online, Exchange Hybrid, Azure AD, and related operational systems.Proficiency in Windows Server environments, including Active Directory, DNS, File Servers, and Group Policies.Minimum of 2 years' experience in an ICT support role, including customer-facing experience.What we offer This full-time, permanent position offers a salary range of $81,874 to $95,241 per annum, dependent on skills and experience, plus super.
Employee benefits 5 weeks Annual Leave.Paid Parental Leave (12 weeks primary carer / 2 weeks partner leave).Up to 13.5% superannuation contributions.Employee Assistance Program & Healthy Workplace Initiatives.Fitness Passport wellness program access.Novated Leasing and Salary Sacrifice options.Training and development opportunities.Enquiries Confidential enquiries can be directed to Wolfgang Voigt, Solutions Architect (Enterprise Resource Planning) on (08) 9273 3500.
Please read the position description to ensure a full understanding of the role.
Applicants must have current Australian working rights.
Early applications are highly recommended as the City reserves the right to close applications and appoint a candidate prior to the closing date.
Applications must be submitted online via the City of Nedlands Website or SEEK and must include a resume demonstrating relevant work experience.
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