This is a great opportunity for a logistics leader and strategic thinker to use their Customer Service skills and take the next step in their career!
SEAWAY has an invaluable opportunity in our Import Sea & Air team for a Senior Customer Service Operator.
Based at our Alexandria Office, this position is a great opportunity to join a company that values career growth and development.
This role will give you the autonomy to perform a wide range of tasks within the requirements of import customer service and allow you to further diversify your skills. So if you're looking for a new challenge, please read on…
The Role Act as primary day-to-day point of contact for your designated portfolio of tier 1 accountsManage and maintain strong relationships with all clients and effectively use available resources to identify new opportunitiesEnsure orders are managed efficiently and in line with proceduresWork closely with Key Client Managers to ensure all client requirements are met and participate in commercial decisionsCheck rates and process bookings & required documentation in a timely mannerPrepare quotations and ensure all relevant information is updated in CargoWise and other required systemsInvoicing and general administration & reportingEnsure data integrity is maintained within systemsLead by example and provide consistent, professional customer service in all interactions with stakeholders About You To be successful in this role, you will possess the following:
Freight Forwarding Experience (at least 2-3 years)Experience in both PO & allocation managementIntermediate knowledge of CargoWise One (essential)Collaborative team playerProfessional, confident communicationStrong organisational skills and demonstrated ability to multitask and manage time effectivelyInnovative thinker who embraces changeAbility to self-motivate as requiredThis is a full-time position with standard office hours of 8:30 am – 5:00 pm Monday to Friday.
About Us SEAWAY is proudly Australian-owned, we specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing, and all forms of cargo. In addition, we are the Australian agents for first-class principals Höegh Autoliners, Marfret & TS Lines.
SEAWAY is a progressive business with a friendly, energetic team and culture across our offices in Australia, New Zealand & China. We are focused on providing pathways for success for our 500+ team members through active management and we pride ourselves on being a welcoming, supportive, and professional organisation.
Joining the SEAWAY team will provide you:
A Friendly & Inclusive CultureCollaborative and welcoming team environmentExclusive discounts at 400+ retailers including Health Insurance and Grocery storesFree onsite parkingOnsite cafe & walking distance to train stationInternal Opportunities within the SEAWAY Group HOW TO APPLY All applications must include a resume and cover letter and can be sent to ******.
Applicants that we select to interview will be contacted within 2 weeks of receiving an application. Applicants that do not hear from us within this timeframe can assume their application has been unsuccessful.
As part of the recruitment process, the successful candidate will be required to supply 100 Points of ID.
Only Australian/NZ citizens and permanent residents will be considered for this position.
No Agencies please.
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