Senior ICT Service Desk System AdministratorSenior ICT Service Desk System Administrator Help Desk & IT Support (Information & Communication Technology)
Education Services Australia (ESA) is a ministerial not-for-profit company committed to making a positive difference in the lives and learning of Australian students. ESA delivers products and services for clients including the Australian government, State and Territory education authorities, and a variety of not-for- profit and government organisations.
Corporate ICT Services provide technology, vision and leadership in the development and implementation of the company-wide Information Communication Technology (ICT) infrastructure and managed hosting services.
Why work with us Access to free Microsoft training and certificationsFlexible working policy – Work from home with a minimum of 40% of your work hours in the office Office in a convenient location in the heart of the CBDWe are looking for a Senior ICT Service Desk Systems Administrator. Working in a MS365 environment you will provide Level 1, 2 & 3 Service Desk support to ESA internal and shared service clients, and the maintenance and use of computer, network and telecommunication systems within ESA.
What you'll do ICT Service Desk: Deliver professional service handling a variety of ICT issues and service requests, ranging from system updates to access control modifications, change requests, and procurement-related inquiriesSystems Administration and Support: Administer and support ESA's corporate-wide business systems and desktop infrastructure. This entails ensuring that all administrative activities are performed in line with our standard operating procedures and ESA's ICT policiesCommunication and Stakeholder Engagement: Utilise your exceptional communication and interpersonal skills to serve as a vital technical resource within the ICT team. Keep ESA clients and stakeholders continuously informed about the status of changes, issues, and problems related to corporate and business systems.Who we're looking for You have strong Service Desk/Technical support experience with supporting and managing IT infrastructure particularly with Intune and AutopilotYou have strong problem solving and analytical skills.Technical knowledge and/or experience in the following:
Worked in a Microsoft Office 365 environmentKnowledge of deploying and managing Windows 10 and Windows 11Proficient with Active Directory, including user and group management, and Group PolicyExperience with Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDriveSolid understanding of Entra IDKnowledge of cybersecurity principles, including endpoint protection and complianceExperience with security tools and policies, particularly within the Microsoft ecosystemRelevant certifications, such as: Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA A+ and Microsoft Certified: Identity and Access Administrator Associate.What ESA offer At ESA we want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age. We welcome applications from Aboriginal and Torres Strait Islander peoples. In addition to a competitive remuneration package, ESA offers lifestyle benefits and a culture that allows people and ideas to flourish.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Service Desk Administrator?
How much notice are you required to give your current employer?
What's your expected annual base salary?
At Education Services Australia, our staff work collaboratively to deliver education technology products and services that make a positive difference in the lives and learning of all young Australians.
We work with a range of clients, including not-for-profit organisations and national, state and territory education departments, to improve student outcomes, enhance teacher impact and strengthen school communities.
At Education Services Australia, our staff work collaboratively to deliver education technology products and services that make a positive difference in the lives and learning of all young Australians.
We work with a range of clients, including not-for-profit organisations and national, state and territory education departments, to improve student outcomes, enhance teacher impact and strengthen school communities.
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What can I earn as a Systems Administrator
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