Help Desk & IT Support (Information & Communication Technology)
Full time
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Support CDC team in broad, autonomous roleLeading business with strong growth trajectoryWork from both Melb CBD and Brooklyn LocationAbout us: Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.
Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.
At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.
Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.
About the role: Join CDC's growing Melbourne team in our newly created role for a Senior ICT Helpdesk Analyst. This role manages a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfill requests for IT related assistance.
The role is responsible for responding to IT requests via phone and email and is responsible for explaining solutions in technical and non-technical terms.
Key Accountabilities: Server Administration (Windows): Manage Active Directory, Group Policy, file & print permissions, groups, and shares. PowerShell skills are a plus.Cloud Administration: Oversee Azure Active Directory, Microsoft 365 suite (Teams, SharePoint, Exchange Online, Intune, Windows Defender), and DNS services.Application Support: Provide support for Microsoft Office, Autodesk applications, Mobile Device Management (MDM - iOS), and other business applications.Computer Support: Maintain Windows 10/11 Pro, handle SOE deployment, and support laptops, desktops, and printers.Telecommunications: Possess a solid understanding of computer networking.AV / Conferencing Support: Offer audio-visual and conferencing support as needed.Documentation & Reporting: Prepare documentation and reports for management.Training & Mentorship: Train staff and customers on systems and applications, manage ICT assets, model CDC's values, and provide cultural and operational leadership.About you: This role is ideal for someone with proven experience working at a senior level in a similar ICT Helpdesk role within a large, multi-layered organisation. We are seeking someone with an innate ability to build relationships, rapport and show proactive support to a very broad range of stakeholders.
Proven ability to troubleshoot complex application and system issuesStrong professional communication skills, both written and verbalExcellent customer service skills and responsivenessTeam leadership skills with the ability to delegate tasks effectively (desirable)Experience in training and upskilling peersServe as an escalation point between service desk analysts and the network engineer/system admin team.Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
How to Apply: If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.
We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.
Your application will include the following questions:
LocationAboriginal and/or Torres Strait IslanderWorking RightsGender #J-18808-Ljbffr