Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.
HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.
Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.
What you will be doing:
Approve high and very high need social housing applications and transfers, and quality assuring application assessments. Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions. Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal. Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting. Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements. Contribute to portfolio renewal plans and implementation of property developments. Primarily works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight. Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations. What we are looking for:
Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team. Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty. Readily share your knowledge and experience, acting as a coach, mentor, role model and sounding board for others. Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others. Are able to demonstrate strong skills, knowledge and expertise in service delivery. Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others. Mandatory requirements:
Applications to remain current for 12 months.
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