Senior Guest Service Agent We are seeking a Senior Guest Service Agent to join our team at our Launceston Apartment Hotel . For the right applicant we see this role evolving into an Assistant or even Management position over time. Experience in a similar position will be highly regarded as will attitude and enthusiasm.
About us Central Apartment Group operates a National chain of apartments hotels (https://www.centralapartmentgroup.com.au). With our head office being located in Brisbane, we specialise in the management and operation of Apartment hotels across Australia. Our philosophy is to create a "home away from home" environment allowing our customers to stretch-out, work and relax in affordable comfort. Our focus is on providing Quality Accommodation in Superior Locations. Launceston Central Apartment Hotel is located in the CBD, a fantastic location and atmosphere to work in,
Ideal candidate You must have a genuine passion for hospitality, a calmness while working under pressure with a keen eye for detail in facility, service, and product delivery. You will understand that customer service is at the forefront of everything we do.
Attributes A genuine friendly approach to othersHotel Front office experience favourably consideredDuty or Assistant Manager experience also favourably consideredDemonstrable ability to assist in the reservation process from phone call to check-in and follow through to check-outKnowledge of RMS, or similar system is a definite advantage but not essentialGood knowledge of hotels or the serviced apartment industry and procedures is desirableFlexibility to work a varied roster including evenings and possibly weekendsProfessional telephone manner and communication skillsComputer literacy in Word and Excel is preferredPatience and proven ability to work under pressure and meet deadlinesAn eye for detail, professional personal presentation and good organisational skillsPrevious Experience is a definite bonus Positive People skillsPossess an outgoing and friendly personality with a 'can do attitude'If you are someone who takes pride in your work, are looking for a fulfilling and secure role within a Nationally recognised company then look no further as job security is on offer for the right applicant.
Please Note: Only shortlisted applicants will be contacted.