We're on South Australia's side and have been for 85 years now.
Our mission has been to bring about a better state of health by making it easier for South Australians to access the health care and support they need, while finding new ways to give back to the communities we call home.
No matter where or how we grow, our focus will always be helping locals live in a better state of health.
We're proud to be a not-for-profit and prouder still to be guided by doing what's right for our members, our people, and the broader community too.
As South Australia's largest open Health Insurer providing cover to over 90,000 people, we are on our members side for the moments that matter.
We are now seeking a Senior Helpdesk Officer with great customer service skills to join our ICT team!
About the role The Senior Helpdesk Officer provides support to all staff on technology related matters and offers dynamic coaching to first level support Helpdesk staff to help them thrive in their skills.
In this role you will tackle escalated requests, drive system maintenance and upgrades, and have a hands-on role in the implementation of technology related products as required.
Key responsibilities: Providing high level customer service in answering and responding to system support requests through telephone or the helpdesk request system.Escalating issues to the right IT experts and third-party partners to tackle problems swiftly and efficiently.Dive into troubleshooting and assistance to resolve computer, printing and telephone problems to keep things running smoothly.Being involved in new user creation and user terminations, and maintaining User and System accounts.Conducting routine data uploads and extractions as required, as well as regular maintenance and upgrades to Health Partners systems to keep everything running at peak performance and ready for action.Assisting with the preparation and recording of equipment for disposal, data archiving and system access security reviews.Providing dynamic guidance and backup support and supervision to first level Helpdesk to help the team thrive and meet their full potential.Ensure that Helpdesk related procedures are clearly documented and consistently updated to stay current and efficient.Assisting with technology project implementations or upgrades when required.On call may be required Saturday 9:00am – 1:00pm or Monday to Friday 5pm-8.00pm, and ad-hoc after-work hours for systems maintenance or implementations.About you To be successful in the role you will have:
Tertiary qualifications in computer science and/or information technology.A minimum of 5 years' experience in an ICT Helpdesk position.A keen interest in a technology and computing career with a strong customer service focus.A passion for learning and a proactive drive to contribute to the team's success.Strong understanding of Microsoft Operating systems and Office suite of products.Experience in working with Active Directory, MS Entra/Azure (365 Admin Center) and Microsoft Exchange.What's on offer? Generous employee benefits including:
Paid parental leaveAllowance on your private health insurance premiumFlexible and hybrid workingAccess to internal and external learningVolunteer days to work with our partner charitiesAccess to our Employee Assistance Program for you and your familyAccess to discounted gym memberships and wellbeing programsYou must be an Australian citizen or permanent resident at the time of submitting your application, be able to provide two recent referees and hold a current satisfactory National Police Clearance (within 12 months) or be willing to obtain prior to commencement.
Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things Side by Side.
Applications will be screened as they are received.
Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate.
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