Senior Event Manager

AtTAG, our company values matter. Each member of our staff should exemplifyTeamwork, anAmbitious spirit and aGenuine attitude.

It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!
The WhatAs aSenior Event Manageryou will have a diverse and varied role. Here are just some of the things you'll be getting involved with:
Event Management and Procedures Follow all event procedures to manage a variety of large and mid-size events autonomously and simultaneously with a personalised and individual approach to each clientDelegate responsibility to non-Senior team members to manage specific elements for larger events as requiredMaintain up-to-date action lists using reminders and other tools to ensure deadlines are metView events from the client's perspective, be 'ahead of the game' to proactively analyse information to anticipate client requirementsIdentify potential issues and offer redress or new or improved ideasAssist with operational planning relating to end to end internal organisational proceduresMake autonomous decisions within event planning and recognise when to seek support or adviceTrain, mentor and motivate team members to ensure shared knowledge and consistency in event planning and deliveryInspire and cultivate a 'can-do', willing, and positive attitude in the teamEvent Delivery Manage onsite delivery for a wide range of events, dealing with late changes and challenges calmly and professionally, and ensure good client liaison for swift information and updatesLead onsite teams and daily team meetings to communicate rotas, key deliverables, and task responsibilities, ensuring the wellbeing of all team membersSet an example to deliver events proactively, positively and passionatelyEnsure suppliers follow TAG's protocols to provide successful events in a positive mannerCoordinate onsite team lieu/paid days and late work starts following an eventTrack budgets against allocated expenditure and obtain client approval for additional spendRecord key event statistics including attendanceCheck hotel and supplier invoices prior to departure where possibleClient Relationships and Business Development Develop and sustain strong client relationships by proactively offering and delivering consistently high service levelsAssist in the development of sales collateral and templates for efficient sales cycle processResearch, write and design quality, creative proposals to meet client requirements and win businessPresent event proposals confidently and enthusiastically to build and gain client trustHelp generate repeat business from the existing client-base and actively seek opportunities for gaining new business through networking and client recommendationsAlert the Event Director to any potential cross-divisional leads and referrals for other TAG divisions across all territoriesInvestigate new business opportunities with clients and develop the scale of existing contractsCommercial Decision Making Make good commercial decisions in all aspects of responsibilityBalance time and work required in relation to profitability of an eventReflect and learn from each event, taking advice or feedback from others and share ideasSupplier Management and Relationships Develop strong supplier relationships to ensure TAG receives the best possible service and event supportNegotiate the best rates from suppliers and actively seek to maximise savings, reduce client expenditure and increase company profitabilityEffectively manage any suppliers and supplier partners involved with an event, ensuring close supervision, consistency, excellent communication and attention to detail within the project, and to ensure client requirements are being metTravel Management and Delegate Registration Manage the components of flight management for an eventManage the delegate registration platforms for an eventManage email filing and action lists within a client inboxUse delegate registration packages to help build websites, design and send emails, and pull and edit reportsManage all associated costs for an event and where responsible for elements of larger events, including supplier costs, commissions, margins and foreign exchangeMaintain client and TAG budgets in GBP and other currenciesEnsure value for money for the client and from suppliersKeep accurate financial records and complete TAG Desktop tasks to create/update files, raise commission invoices and answer queries from the Finance teamManage full post-event financial management including all related invoicing, correspondence, and reconciliationTeamwork and Support Work independently on large and mid-size Events and seek support as and when neededOffer support to other team members working on larger eventsSupport departmental management by handling staff questions and minor issues – raise any concerns to line managersParticipate in departmental brainstorming and marketing activitiesPropose new initiatives to build team morale and improve processes and efficienciesCollaborate with all divisions and TAG colleagues to facilitate a teamwork mentality across the businessEngage with employee initiatives and events teams and other staff in global territories
Personal Development Attend agreed and relevant trade shows, familiarisations, supplier presentations and networking receptionsBe proactive in developing or expanding comprehensive industry knowledge and event management skillsMaintain strong global awareness of locations, venues and vendors, etc.
Other / General Uphold TAG values and TAG's reputation for high service levels, work ethic, working practices and always represent TAG with professionalismBring any issues to the immediate attention of relevant TAG Event team managementEscalate anything of significant concern directly to the Director of EventsPerform other duties as may be assigned from time to timeThe HowTo be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We're a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As aSenior Event Managerthere are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
Degree in Event Management or similar field OR in lieu of education, equivalent combination of education and directly related experienceExtensive Event management and Event agency experienceComprehensive knowledge of the Event industrySuccessful Event management with high client satisfactionProven record of working in a fast-paced environmentSkilled user of Microsoft Office Suite and fast-learner of other software packagesExperience of managing team members, delegating responsibility and overseeing workloadsExperience working within registrant platforms, preferably Events AirConsultative approach with the ability to collaborate and build strong rapport with colleagues, clients and suppliersProfessional, service-driven, and skilled communication with a variety of people and target audiencesAble to interchange autonomous independent work with departmental or Company teamwork and supporting the Events teamSelf-motivated and proactive with personal development to expand and maintain Event management expertiseStrong project management, organisation and prioritisation skills with an appreciation for timely responses/actions and meeting strict deadlinesAbility to work on simultaneous projects, handling changing priorities with a calm and considered approach under pressure and continued enthusiasmConsistent attention to detail and high levels of accuracy while following all departmental, company and industry processes and proceduresSkilled negotiation with ability to demonstrate awareness of financial management and good commercial judgementAble to analyse, problem solve, seek solutions and suggest improved practicesFlexibility to working hours and days in consideration of dates and times for client Events and TAG global offices based across different time zones
The Where and WhenThis is afull-time role (37.5 hours per week)based in ourSydneyoffice. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.
You will report into theEvent Director, who is based inSydney. There are other regional teams based inNew Zealand, Singapore, UK and the USthat you may work closely with, too.
The Important BitAs passionate as you may be about changing the face of travel, let's be honest – you're not doing this for free. So, here's our promise to you:
Competitive salary DOEWe are also committed to offering an equal opportunity for all employees and applicants.
How to ApplyWe want to know a bit about you.Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume ****** .
And before you press send, please make sure you're eligible to work inAustralia!
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