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Triple Zero Victoria (formerly Emergency Services Telecommunications Authority) was established in December 2023. The transition to Triple Zero Victoria will continue to occur throughout 2024.
Triple Zero Victoria provides the critical link between the Victorian community and the state's emergency services agencies. Across our three state emergency communication centres, we provide Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.
Emergency Communications Officers (ECO) receive and process all emergency calls from the community and our agency partners. The purpose of the ECO role is to quickly and accurately process calls for fire, police, ambulance and SES services so that the appropriate response can be provided as effectively as possible. Ultimately, this leads to lives being saved, offenders being apprehended, fires being controlled and serious incidents being managed.
At Triple Zero Victoria, we are committed to building the foundations of an inclusive culture that will drive and contribute to our long-term sustainability and success. We believe that valuing everyone's contribution and talents will improve our innovation, collaboration and the service we deliver to the community.
Key ResponsibilitiesReceive and process emergency calls efficiently.Dispatch appropriate emergency services based on the nature of the call.Maintain clear and accurate communication with emergency services and callers.Provide support and information to callers during emergencies.JOIN OUR TALENT COMMUNITYIf you would like to be informed about job opportunities, please enter your email address below to sign up to our talent community. Register your details to tell us about yourself so we can match you to the right role for you.
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