The world's biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.Lead the change, from the frontlineShell Energy is excited to announce the newly created role of Senior Engineer – eMobility Operations in our Melbourne team. This pivotal position offers the unique opportunity to shape and lead a high-performing technical team from the ground up. You'll start in a hands-on role, developing foundational processes and systems that will drive our core Charging Station Management System (CSMS) platform and the essential services it powers. This role covers the entire lifecycle from product development to ongoing operations and maintenance, ensuring ongoing innovative eMobility capabilities are delivered in line with the business strategy.To be successful in this role you will be passionate about the e-mobility marketplace with proven experience in delivery using agile methods, and the technical aspects of both manage and run of a SaaS product. You will be the technical expert on the platform and trusted advisor to key stakeholders and be able to troubleshoot issues by providing second-level support through escalations from the eMobility helpdesk.With honesty, integrity and respect, you will:Build and lead a technical team, including performance reviews and mentorship.Manage task and project pipelines, ensuring efficient and timely delivery.Monitor and maintain eMobility systems, ensuring compliance, quality, and reliability.Develop, update, and expand technical documentation and procedures.Plan for system capacity, availability, and disaster recovery, coordinating with cross-functional teams.Collaborate with third-party vendors and conduct root cause analyses for operational improvements.What you'll bringTechnical Leadership: 3+ years in technical operations leadership, application administration, and operational support with proven leadership abilities.Infrastructure & Vendor Management: Skills in infrastructure design, implementation, support, and vendor management for internal projects.Agile & Network Operations: Proficiency in Agile delivery practices, network operations, and field support.eMobility & Industry Knowledge: Highly desirable experience in eMobility, telecommunications, or energy sectors, with strong knowledge of industry standards and protocols (e.g., CSMS, EVSE).Technical & Analytical Skills: Expertise in LAN/WAN management, network operations, troubleshooting, embedded software, testing, and industry-standard documentation and reporting.Why join our teamEvery day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change.Here are the top reasons why our people choose us:Purpose that you can see. As the Senior Engineer - eMobility Operations, your technical expertise will help us achieve our vision of a better energy future.Work that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for Shell Energy, your team members, and you.People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and prioritises connection and collaboration.We think you'll love it here too. Some of our benefits include:Competitive remuneration packages, including an attractive incentivised bonus program.Generous paid parental leave options that give team members more time to enjoy what matters most.Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.An Employee Assistance Program for you and your family when you need it.Join us. Together, we can make the difference count.Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.
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