Customer Service & Operations
Senior Engagement Manager APAC – Fraud & Identity Location: Chatswood, New South Wales, Australia Contract Type: Regular Schedule: 37.5 Job ID: R84852 Demonstrated experience in risk management, financial services, or similar industries Lead and manage high-value client relationships in the risk solutions sector About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team LexisNexis Risk Solutions is a global leader in risk management solutions, empowering businesses to optimize revenue growth, enhance operational efficiency, and improve customer experience. Our solutions cover Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), Identity Authentication & Verification, Fraud Prevention, Credit Risk Mitigation, and Customer Data Management.
About the Role As a Senior Engagement Manager APAC – Fraud & Identity, you will maximize the value of the LexisNexis Digital Identity Network for our top clients. You will also optimize other risk assessment solutions to enhance customer satisfaction.
This is a permanent full-time role based either in Chatswood, Sydney head office with combined home/office-based arrangements to have flexible work-life balance.
Responsibilities Acting as a single point of contact for consulting, incident reporting, and escalation to ensure effective communication and alignment with customer needs. Conducting proactive monitoring, fraud analysis, and performance optimization for key accounts. Leading business reviews by presenting analytical insights on solution performance and delivering actionable recommendations. Collaborating with Strategic Account Managers to identify opportunities for expanding LexisNexis Risk Solutions within the customer's environment. Providing strategic oversight for project teams integrating new use cases and delivering exceptional service. Developing and implementing customer action plans aimed at improving solution maturity and fraud detection efficacy. Advocating on behalf of customers, engaging with product and engineering teams to resolve issues and drive enhancements. Delivering consultative solutions to both technical and non-technical audiences and maintaining a position as a trusted advisor. Requirements Possess extensive experience in system integration and consulting within intricate environments, with a focus on fraud, cybersecurity, or payments. Be experienced in post-sales consulting, particularly with large organizations, focusing on technical support and solution optimization. Possess proficiency in SQL and higher-order programming skills (Python, etc.), along with data analysis and visualization tools. Have experience with fraud analysis, real-time digital identity intelligence, and rules engines. Possess a background in Economics, Statistics, Engineering, or a related analytical discipline. Candidates with advanced education will be given priority. Have a proactive, analytical, and detail-oriented mindset with a focus on delivering impactful solutions. Be willing to travel as needed. Learn more about the LexisNexis Risk team and how we work here.
We are looking to fill this role as soon as possible – apply now to be considered. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. EEO is the Law Supplement. Pay Transparency.
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