Be at the heart of our mission to become the world's most customer centric Healthcare company! We're looking for 2 experienced Senior Business Analysts to join a critical in-flight Remediation program. You'll partner closely with the Remediation Project Manager to design, build and refine a remediation process for a known business issue. This means you'll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world! To be successful in this role, you'll need to have: Experience in analysis of complex, remediation projects or programs and/or customer-facing transformation projects is essential.Experience in Insurance/Banking, or familiarity of the Health Insurance sector will be beneficial.This is a 12-month Fixed Term Contract and can be based inSydney, Melbourne, or Brisbane. We offer hybrid work arrangements, so you'll have the flexibility to work from home 2-3 days a week. How will I help? You will add value by: Ensuring adequate business analysis is done to document requirements, facilitating design and support the build test of processes to enable remediation of member scenarios. Supporting the remediation project manager, providing relevant business analysis to support with: Process improvement activities, planning, running, and managing requirement gathering workshops. Business process owners and remediation initiative owners, developing a deep understanding of pain points and areas for opportunity. The process analyst team, developing clear process documentation (current and future state). Support from the data analyst team, conducting required analysis of remediation data sets and impacted customer cohorts, and presenting insights, findings and corrective action recommendations to business process owners and remediation project managers as required. In addition to solid analysis services, you will provide support with planning, testing and change managementsupport.Why work at Bupa? A career at Bupa is more than just a job. It's an opportunity to make a real difference in thelives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It's a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers. We've evolved from being simply a health insurer to what we call a 'health and care' company. This involves providing more wide-ranging services to benefit people's health and wellbeing, wherever they are in life. If you've got the belief, the energy, and the talent, come and join us. To learn more about working at Bupa please visit our website:www.bupa.com.au/careers Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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