A progressive group on the journey to become the world's most iconic hospitality group led by phenomenal people. We aim to achieve this by creating an environment for our people to thrive in and deliver exceptional experiences. Our workplace is fun, dynamic and supportive. You will be joining a positive and enriching team where you will be able to develop and grow your skills.
About the Role: This is a role that requires a passionate Senior Duty Manager with extensive experience in high-volume, late-night trading venues featuring live music and entertainment. This is your chance to lead an engaged team where your energy, expertise, and leadership skills will help create exceptional experiences for our guests. You will be responsible for leading and mentoring the team while managing a variety of shift operations, including very busy late night shifts on Friday and Saturday nights, working closely with the Assistant Manager and General Manager.
About you: You are a positive and passionate manager with a proven track record in high-volume, fast-paced multi-faceted venues. Motivated to work hands-on, you will be actively present on the floor, supporting our team to deliver exceptional experiences. You will demonstrate the following:
At least 2 years of experience as a Duty Manager in a similar role within a high volume, late night trading venueAvailability for days, nights, and weekends.Current RSA/RCG/ARCG certification is mandatoryExperience with IdealPos and Deputy is advantageous.Ability to remain calm under pressure, resolving conflict situations discreetly and effectivelyQuick-thinking, adaptable, and capable of problem-solving on the run.Highly organized, maintaining consistency in service quality.Employee discounts at all venues across our group.Opportunities for career growth and development.Supportive and engaging team culture where team outings are regular and fun.24/7 Employee Assistance Program.If you're ready to showcase your leadership skills and make an impact, we'd love to hear from you!
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