Company DescriptionSituated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.Since welcoming our first guests in 2018, we've been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. Our ethos, "Hospitality is a work of Heart," drives us to create a warm and welcoming environment, ensuring our guests and team members feel valued and cared for.At Novotel Brisbane South Bank, you'll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.Job DescriptionWe have an exceptional opportunity for a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Senior Duty Manager will oversee all aspects of Front Office operations including reception, guest relations, reservations, and telephones during shifts, while ensuring the delivery of unparalleled guest experiences.In this role you will:Oversee the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service within the hotel locality.Drive the achievement of the hotel's key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.Ensure the effective operation of the night audit function in coordination with the Financial Controller, ensuring accuracy while maintaining guest satisfaction.Supervise the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.QualificationsTo be successful in this position, you will need to be able to demonstrate competence in the following areas:Extensive Hotel Front Office Experience: Demonstrated experience in a senior Front Office leadership role.Leadership and Communication Skills: Proven leadership capabilities, effective team collaboration, and exceptional communication skills in English; proficiency in additional languages is advantageous.Problem-Solving Skills: Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.Comprehensive Local Knowledge: Deep understanding of Brisbane, especially South Brisbane, with the ability to recommend attractions and activities.Flexible Availability: Willingness to work various shifts, including mornings, nights, weekends, and public holidays as required.Please note:Only candidates with valid Australian working rights will be considered for this position, as we are unable to offer sponsorship at this time.
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