Senior Digital Communications AdvisorEmployment Type: Temporary (up to September 2025)Location: SydneyGrade: Clerk Grade 9/10Salary:$120,859 - $133,183 + SuperannuationApplications Close: Monday 11th of November 2024 This is an exciting temporary opportunity to influence the future of web and technical platforms at the Department of Customer Service as part of the Data Analysis and Channel Performance team. We foster a flexible work environment, promote career growth, and embrace diversity. We use the latest digital collaboration tools. The team is highly collaborative and always open and respectful of new ideas. Play a part in giving 8 million NSW customers a practical and memorable online experience with the NSW Government. The Cluster Digital Communications team manages the website needs of 30+ agencies and business units across many websites. Some of our clients include: Births Deaths and Marriages NSW Fair Trading Building Commission NSW SafeWork NSW Revenue NSW This means our work is incredibly diverse and on any given day can affect millions of people. The opportunity to grow your network is significant - You will work closely with other teams in the Policy, Strategy and Governance branch, such as those responsible for campaigns and marketing, stakeholder engagement, social media, and video productions, leadership comms and strategic projects. The successful applicant should have a practical and working experience of the Squiz Matrix CMS and literacy in digital CMS generally as well as emerging web technologies. Key responsibilities: Understand the customer journey – how will customers find our content and then understand it when they do Ensure digital content is inclusive, accessible and search optimised (SEO) to improve the customer experience.Analytics – how to analyse statistics and other data (e.g. Google Analytics), create dashboards and custom reports to improve customer experience. Provide strategic advice to key stakeholders and agency partners on their aims, purpose and objectives for online platforms, to ensure our websites provide effective user experiences. Develop and implement strategies to monitor, evaluate and deliver continuous improvement for our websites and plan work priorities for the team. Vendor Relationship Management (Squiz Matrix Platform): Take ownership of the relationship with our Squiz Matrix vendor, ensuring all contractual obligations are met and fostering a collaborative partnership to enhance our CMS capabilities. Technical Issue Reporting and Resolution: Manage and report any technical faults or performance issues with the Squiz Matrix platform to the vendor. Ensure timely communication and resolutions are achieved, minimizing downtime and disruptions. Collaboration with Cyber Security Teams: Act as a liaison between the web team and internal cyber security teams when needed, ensuring all security protocols are strictly adhered to. DNS Record Management: Oversee the accurate configuration and maintenance of DNS records, ensuring that all web traffic is directed appropriately and securely, while adhering to best practices. User Onboarding for Squiz Matrix CMS: Facilitate the seamless onboarding of new users into the Squiz Matrix CMS, including setting up accounts, providing access permissions, and delivering basic system training. Project Scoping and Initial Specifications: Work with various stakeholders to scope out and provide initial project specifications for new initiatives to be built within the CMS, ensuring alignment with business needs and technical feasibility. Level 1 Technical Support for the Web Team: Provide first-line technical advice and troubleshooting support to the web team, offering guidance on CMS functionality, workflows, and business operations to resolve issues quickly and efficiently. Required skills: Strong understanding of the principles of Content Management Systems with a particular knowledge of Squiz Matrix and Drupal. Strong vendor management and negotiation skills. Proficiency in DNS records and understanding web hosting environments. An understanding of cyber security protocols and best practices for CMS platforms. Exceptional communication skills to liaise effectively with cross-functional teams and stakeholders. Ability to scope and define project requirements in collaboration with business units. Prior experience providing technical support to a web or digital team. Outstanding skills in stakeholder management across all levels of the business, including supplier management. Experience with online tools such as Jira, Trello, Microsoft 365 (including PowerApps and SharePoint) and Google Analytics/looker studio. Excellent time management and communication skills. What we need from you To start your journey towards joining our team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. If you have any questions regarding the role or the recruitment process please contact Amber Ellis at ****** Salary Grade 9/10, with the base salary for this role starting at $120,859 base plus superannuation Closing Date: Monday 11th of November 2024 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ****** or 02 9494 8351.
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