Senior Desktop Support Analyst (95351)

The Senior Desktop Support Analyst is responsible for providing Desktop Support services to users associated with operating installed hardware and software.
Essential 3 – 5 years of relevant Desktop Support experience coupled with relevant tertiary qualifications or industry certifications.
Strong technical knowledge of Microsoft and Mac OS X Desktop hardware and both standard and customised (in-house) software.
Strong knowledge, configuration and troubleshooting skills with mobile devices specifically with Android and Apple.
Strong analytical and problem solving skills.
Good time management and communication skills.
Ability to manage multiple requests and problems at once and prioritise issues.
Strong customer service focus.
Strong knowledge of the organisation's Standard Operating Environment (SOE).
Strong knowledge and experience administering end point using SCCM.
Strong skills in application packaging and software deployment.
Preferred Strong skills in application packaging and software deployment.
Sound skills with scripting and automation.
ITIL Foundation Certification.