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Senior Delivery Leader, Public Sector Professional ServicesDESCRIPTION
ProServe Public Sector is seeking a new Senior Practice Manager, Shared Delivery Team (SDT) to lead our fast-growing AWS ProServe's delivery specialists in Australia.
This leader will oversee the high-quality delivery of a variety of customized engagements with our customers.
The leader will lead SDT to support the customer segment teams with pre-sales and the scoping, sizing estimating and development of complex, multi-year solutions for customers.
The ideal candidate will have a background in Technology-Driven Professional Services, Management Consulting, Strategic Engagement Delivery, Workforce Planning, and Business Management/ Operations, and Partner Management.
If you are someone who cares deeply about building an environment where employees will thrive, grow and achieve their career goals, knows how to thrive in an agile, fast-paced, growth environment, insists on incredibly high standards and are willing to dive deep to get the job done.
AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer.
Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.
These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
Key job responsibilities Hire and develop specialized business and technical talent in multiple specialty areas (e.g., Advisory, Engagement Management, Data/Analytics, Application Development, Security, Infrastructure, Migration, GenAI)Responsible for the successful delivery of projects with our most strategic customers across all our specialties.Oversee the high-quality delivery of a variety of customized engagements with partners and customers in the commercial and public sectors.Attract and develop top talent to build high performing teams of Professional Services Delivery Consultants with superior technical depth, and outstanding customer relationship skills.Enable communities and career development for technical specialties.Collaborate with customer practice managers and account managers to develop strong customer and partner relationships.Drive a consistent project and delivery experience for our customers through our Engagement Manager community.Guardianship of project delivery quality across a region (Delivery Quality Bar raisers), providing oversight of engagements, leading scope definition and statement of work development with customers.Implement effective delivery mechanism, including centralization, to decrease effort and increase speed for our customer achieving their business outcome.Own the customer feedbacks, corrective actions and distributes learnings in a way that continually increases customer satisfaction. BASIC QUALIFICATIONS Previous consulting/IT advisory services experience; technical depth and the credibility to sell complex transformational IT consulting engagements.Demonstrated ability to work in ambiguity and scale systems, processes and teams.Previous experience in an organization that has built and/or sold products/platforms.Ability to develop scalable/repeatable solutions across multiple lines of businesses and customers.Track record of leading technical teams and ability to distill technical information to technical or non-technical customers. PREFERRED QUALIFICATIONS Experience in Public Sector Consulting DeliveryCertification and Experience with AWS Technology and Services
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