Senior Customer Support Engineer - Tls

We're on a mission to upgrade the internet experience:Software engineeringFull-timeOffice | Melbourne, VIC, AustraliaSenior · A role for someone with advanced knowledge and skills.
May involve mentoring, leading others or specialisation.
Typically at least 5 years of experience.We give people and organizations more control, faster content, and more dynamic applications.
Our global edge cloud network provides developers, security teams, and network professionals with the tools they need to build and secure their websites and apps, so users get incredible experiences, and businesses can thrive.
You'll have a chance to make a big impact at Fastly.
We're growing …About the roleThe Senior TLS Support Engineer serves as a specialist and custodian of Fastly's customer-facing Transport Layer Security (TLS) infrastructure.
The job is varied: helping customers troubleshoot issues, improving processes for procurement and maintenance of TLS certificates, creating documentation and training materials for other Support Engineers, and acting as a local expert to provide support to Sales.What you'll be responsible forProvide knowledgeable guidance and troubleshooting support for clients' adoption of cloud and network technologiesCloud and Network Performance OptimisationUtilize data-driven analysis to optimize cloud and network performance through automation and scaling strategiesSkills you'll needWorks with others by being open, clear in communication and listening to achieve goalsNumerical problem solvingAccurately identifies and rectifies discrepancies or errors that exist in information and deliverables
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