Senior Customer Support Engineer About the Opportunity We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.
This role is primarily responsible for providing high-quality technical support to customers, driving customer satisfaction, and contributing to the strategic goals of the organization through expert technical knowledge and exceptional customer service.
Key functions of this role also include:
Systematic fault finding and replication Provision of technical information to customers Generation of customer reports Testing of network and terminal components and software ITIL aligned Incident and Problem management This position will require some flexibility in working hours as there is a requirement to complete 'on call' scheduled hours to support customers outside of regular business hours.
What You'll Bring: To be successful in this role you will need to be extremely customer focused, with advanced technical knowledge and excellent attention to detail.
Experience Required At least 5 years' experience in an ICT or wireless communication technical role Experience with Land Mobile Radio equipment, P25, DMR, conventional, trunking and simulcast systems, LTE technologies and operation would be beneficial Familiar with the concepts of ITIL Service Management principles Engineering degree in a related field or equivalent work experience Perks of working with us Flexible working options We recognise employee performance and contribution through our discretionary bonus scheme. We prioritise your wellbeing through health insurance. The opportunity to join a globally recognised critical communications provider. Free onsite parking for convenience About the Company For more than 50 years, Tait Communications has been designing, delivering and supporting critical communications networks for public safety, transportation and utility customers around the world.
Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support.
By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com
How to Apply If this role is of interest to you, apply now with your CV and Cover Letter.
Applications will close Sunday 24th November 2024.
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