Senior Customer Service Representative

About Our Client A top provider of technology-driven freight forwarding services, specializing in meeting the transportation and logistical needs of clients, located in Campbellfield.
Job Description Industry Knowledge: Understanding of freight, shipping, and logistics processes, including familiarity with regulations, customs procedures, and transportation modes.Communication Skills: Strong verbal and written communication skills to interact with clients, suppliers, and other stakeholders clearly and professionally.Problem-Solving Abilities: The ability to address and resolve issues related to shipping delays, customs complications, lost goods, or damaged shipments, often under tight deadlines.Attention to Detail: Accuracy in processing orders, tracking shipments, handling documentation, and maintaining records of customer interactions.Customer-Centric Approach: A focus on providing exceptional customer service, ensuring client satisfaction through timely responses and effective solutions.The Successful Applicant A successful Senior Customer Service Representative should have:
A strong background in customer service and the freight industry.Excellent communication and interpersonal skills.Proficiency in using customer service software, ideally Expedia.Strong problem-solving abilities.A customer-oriented mindset with a passion for delivering exceptional service.What's on Offer Competitive salary based on experience and qualifications.Free onsite parking.Opportunity to join a growing organization.
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