Occupation: Regulatory Governance and Compliance
Reference: 3677
About the Role Reporting to the Team Leader, Customer Service Operations, this role is responsible for high-level multi-modal relationship management with key stakeholders within the Commercial Passenger Vehicle Industry, Bus, Driving Instructor and Marine sectors. As a Senior Customer Service Officer, you will be responsible for the permissioning (accreditations) of our industry customers and complex case assessments.
The responsibilities of the Senior Customer Service Officer will include, but are not limited to:
Processing of accreditations and permissions.Analyse, assessment and decisions of often complex case management relating to safety or criminal charges/convictions.Formal writing within a legal or regulatory setting.Application of legislative frameworks.Applying a customer-centric focus in the way we work across all stakeholders with awareness to safety outcomes.Promote and support safe, inclusive, and flexible team operations.The successful candidate will possess excellent attention to detail that is complimented by advanced business, policy or formal writing skills.
Previous experience in case management within a legal, regulatory or like setting is desirable.
Further Information For a confidential discussion, please contact John Mutton, Team Leader, Customer Service Operations on mobile 0437 855 276.
It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.
Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with Safe Transport Victoria. For further information on the position, please refer to the attached position description.
What we offer you? ST Vic is committed to building a culture of flexible work arrangements, providing professional development programs and supporting ways of working that help employees balance work and life. We welcome applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+.
A Workplace committed to safety and wellbeing ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health. In some instances, ST Vic also offers flexible working arrangements.
Diversity and Inclusion ST Vic's broad diversity program enables us to attract, recruit, retain and develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.
Learning and Development We want you to grow, develop and learn with us! ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.
How to Apply Please click the 'Apply Now' button. As part of the application process, you will need to provide a copy of your resume and a cover letter of no more than 1 page in length addressing your skills, experience and interest in the position.
Previous applicants need not re-apply. Applications close at midnight on 17 June 2024.
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