Are you looking for the right career and lifestyle move? Do you want to make an impact on the future of the community you live in? Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast.
The role We are looking for a driven and motivated individual that will lead a customer service team in a fast-paced work environment. This role is an exciting leadership opportunity in a progressive and dynamic organisation.
Our Customer Experience team perform a diverse range of services that are focused on supporting the community. The Senior Customer Service Officer will be responsible for the execution of service excellence by ensuring the best possible outcomes for our customers.
You will lead a cross-functional team in a multitude of processes, across various software and technology. Adaptability and a continuous improvement mindset will be essential. You will provide strong leadership through effective people and change management.
If you are an energetic and people-centric individual looking for a new challenge, we would love to hear from you!
What you'll bring Qualifications and/or experience in Customer Engagement or similar field. Leadership skills and a commitment to contributing to a positive team culture. Ability to manage change, multitask, prioritise and manage time effectively. Exceptional verbal, written and interpersonal skills, including conflict resolution. Adept at using multiple systems across a variety of technology platforms. Experience in rostering. What we offer Long service leave when you've been with us for over 5 years. 12 weeks Paid Parental Leave (primary care giver) & 2 weeks concurrent leave for supporting partner. Generous leave entitlements. Work in a modern office that provides a variety of work settings supported by the right technology. Ongoing personal and professional development programs. Study assistance and study. Salary: Commencing salary circa $70,119 p.a. plus superannuation.
Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree.
Tenure: Permanent, Full Time 35 hours per week.
Want to know more? Please review the position description in PDF or Word formats.
For questions relating to the position requirements please contact Sathya Tharmakumar, Coordinator Customer Contact who is the hiring manager for this role. Sathya can be reached on (02) 7955 7720 or
For enquiries regarding the application process contact Josie Reardon, Talent Acquisition Officer who is the HR representative for this role. Josie can be reached on (02) 7955 7328 or at
How to apply: When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link. Please avoid using AI to generate responses to answer the questions in your application. You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date. Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible. We will be in touch via email. Our organisation At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.
Our community is our customer and is at the centre of everything we do. We value, support and empower our people to deliver positive results for our community.
Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named 'Yalawanyi Ganya' which means "sitting/meeting place" in the Gathang language of the indigenous people across the MidCoast Region.
About the MidCoast Region From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value.
Our commitment At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.
Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.
We're a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
We respectfully ask that recruitment agencies do not contact us at this stage.
Allows you to pre-fill the application using your SEEK profile information and resumé
Personal Details * Required field First name * Last name * E-mail * Phone * Digits only or add + for international numbers
Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * LinkedIn URL (Please click on your profile and copy the URL from your profile page.)
Questions Please provide details of your qualifications and experience in a customer service and/or leadership role. * Scenario: You have just had three out of ten rostered staff members call in sick. Another two of your staff are currently on leave. You are expecting it to be a busy day with high volumes of inbound customer queries. The team is feeling overwhelmed. How will you respond to this situation to ensure that operational needs are met? * Please outline how you drive the development of individuals as well as the team to ensure that defined KPI's are met. Please provide an example in your response. * Describe a time as a Customer Service leader when you have taken an escalation regarding a difficult customer. How did you de-escalate and solve the situation for the customer and what support (if any) did you provide the team member? Please provide an example in your response. * In a leadership role you are expected to communicate with your team and across the wider organisation. Please provide understanding of how you develop relationships with your team and across the wider organisation? Please provide an example in your response. * Yes Do you possess an unrestricted Class C driver's licence? * Yes No If you have an injury, illness or disability that impacts your daily life, how can we support you with the recruitment process? Have you ever been a serving full-time member of the Australian Defence Force or a reservist on continuous full-time service? * Yes No Please provide us with details of any other information you think is relevant that supports your application for this position. Please advise of your eligibility and right to work in Australia by selecting one of the following. You will also be required to provide original proof of your eligibility status when requested. Providing false or misleading information may disqualify you from being considered for employment opportunities with MidCoast Council. * I am an Australian Citizen I am a permanent resident of Australia or New Zealand citizen who has entered Australia on a valid passport and am allowed to stay and work in Australia without restriction. I am a non-citizen with a valid visa that provides work rights. I am none of the above Have you ever been known by any other name? * If you are selected to progress through to the interview stage and have progressed further in the recruitment process, we'll conduct employment references with two of your referees through an online platform that is conducted by a third party company called X-Ref. By submitting this application you confirm you have read the Position Description, acknowledged the information you have provided is accurate and complete and understand that all details pertaining to this recruitment process remain confidential. * Read & Acknowledged Your IP address (15.158.35.46) has been logged. 212 Hits.#J-18808-Ljbffr
