Senior Customer Service Officer required for a 2-month assignment within a State Government organsiation. Your new company An exciting opportunity to join a thriving State Government Organisation has come up for a Senior Customer Service Officer to join the team on a temporary basis for 2 months. If you are an enthusiastic individual with excellent customer service, case management and complaint handling skills, this could be an exciting opportunity to contribute to a dynamic team and gain invaluable experience from a reputable organisation. Your new role You will be responsible for: Develop comprehensive case management strategies to efficiently process high volumes of complex cases within a legal and regulatory setting. Implement customer-centric approaches to address and resolve complex complaints, ensuring client satisfaction and loyalty. Establish effective communication channels with both internal and external stakeholders for the resolution of safety-related matters and criminal charges. Apply critical analysis and decision-making skills to high-risk situations, ensuring timely and appropriate responses to urgent issues. What you'll need to succeed Previous experience in customer service and case management will lead you to success, as will: Customer Centric Focus: Cultivates and maintains effective relationships with customers. Problem-Solving skills: Utilises operational guidelines, knowledge, and experience to solve problems. Scans for relevant information, identifies underlying causes, and proposes alternative actions to clients. Interpersonal Skills: Building rapport with others, actively understanding their issues. Suggests appropriate courses of action based on individual needs. Written Communication: Produces a variety of standard written documents. Ensures clarity of information and tailors' language to the intended audience. Strives for a shared understanding and addresses customer needs. Teamwork: Collaborates effectively within the team to achieve work plan objectives. What you need to do now If you are confident in your experience, please click on the 'APPLY NOW' link to send your updated resume to lauren.hornehays.com.au at Hays. Please note, only successful candidates will be contacted. If this job isn't quite right for you but you or are looking for a new position, please contact us for a confidential discussion or about your career. Alternatively, if this role would be of interest to anyone you know, please don't hesitate to pass on this advertisement or my contact details. 2857694
