Senior Customer Service Officer

Details of the offer

Full time Permanent - Full Time CLOSING DATE: Tuesday 12 November 2024 at 5:00pm (AWST)
The Board is a statutory body, responsible for the regulation of legal services in Western Australia and all Western Australian legal practitioners.
The Board aims to be a leader in the area of regulation and we pride ourselves on working with our stakeholders to ensure we have an engaged, active, competent, and ethical legal profession.
About the role Reporting to the Manager Customer Service, this position provides high-quality customer service to the public, legal practitioners, and internal stakeholders. It delivers a professional service, provides accurate information, and processes regulatory applications. The position helps guide, support, and encourage team members to promote a positive customer-centric service culture. The position is responsible for considering regulatory applications, providing advice on the complaints process, triage of matters, complaints, ensuring practitioners meet their professional indemnity insurance obligations, the accreditation of institutions providing tertiary legal education, practical legal training, continuous professional development for legal practitioners, Freedom of Information, and internal review requests.
Why the Board? The Board is an equal opportunity employer committed to workplace equity and diversity. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, young people, people with disabilities, and people from culturally diverse backgrounds.
In addition to a competitive salary and 11.5% superannuation, our employees enjoy a range of benefits which include:
Professional development opportunities;Generous leave entitlements including annual, personal, long service and parental leave;End of trip facilities;Easy access to public transport;The option to salary sacrifice superannuation;Flexible working conditions.If you are ready to join a vibrant team see the application instructions below: Applicants are to apply online and must provide:
a comprehensive CV;a two-page (maximum) outline on your skills and knowledge in relation to the Essential Work Related Requirements that are listed on the attached Job Description.To submit your application, please click on the Apply for Job button.
Are you eligible? To be eligible for a permanent appointment to the Western Australian public sector it is essential that you are an Australian citizen or have permanent residency status in Australia. A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment.
NO FAXED, LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED. Applications from recruitment agencies will not be accepted.
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Nominal Salary: To be agreed

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