We have an ongoing opportunity with the Department of Communities & Justice within the Murrumbidgee Far West NSW District. Location: Orange - Murrumbidgee Far West NSW District
Employment type: Ongoing
Salary: Clerk Grade 3/4 - $79,032 to $86,539 per annum + Superannuation and Annual Leave Loading per year of service.
Your Role: The Senior Customer Service Officer will provide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, liaising with various stakeholders, and working across a number of databases and systems is essential. This role requires the ability to use Microsoft Office Applications.
What You'll DoProvide a range of administrative and support services, including records management, routine correspondence with internal and external service providers, financial records, meeting minutes, and coordination and actioning of tasks to support the effective operation of the unit.Collect and compile information and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making.Coordinate and manage records and databases, complying with administrative systems, processes, and policies, to ensure that all information is accurate and stored correctly and securely.What We're Looking ForExperience in working in a high-pressure team environment delivering services to vulnerable clients with a high level of communication and relationship skills.Ability to work independently and collaboratively.Competency with a range of relevant technology and software applications.Ability to interpret policies, standards, and procedures and act with a high level of integrity whilst maintaining a high level of confidentiality.You will be exposed to highly sensitive matters that at times you may find confronting, so the importance of confidentiality and self-care is very important.What We Offer: We offer a variety of benefits, including:
A challenging and rewarding career.4 weeks annual leave per year of service, extending to 5 for specific locations.Flexible, autonomous work environment.Competitive pay and conditions.Training and development opportunities to build and maintain capabilities.Health & Wellbeing and Employee Assistance Programs.Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage.
RequirementsClick apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Targeted Question 1:Tell me about the most you've ever done to obtain information to better understand a customer. What did you do? How did the information improve your service?
Targeted Question 2:Please provide an example of your ability to work independently on a piece of work that required you to work to tight deadlines with a strong attention to detail. Describe the situation, task, actions you took, and the outcome.
Applications close: Tuesday 24 September 2024 at 11:59pm AEST.
Got a question? For more information about the role or what it's like to work for DCJ, please contact Katelyn Bollinger on 0447 582 567.
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Tina Baker on 02 9765 5369 or at ******.
Inclusion and Diversity: lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience, and backgrounds.
Other Information: A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
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