Senior Customer Service Officer

Senior Food & Beverage Attendant
Parliament of Victoria, Department of Parliamentary Services

Ongoing full-time position
PoV 3.1 – $74,580 - $82,571 per annum

The Parliamentary Administration Act 2005 and the Parliamentary Officers (Non-Executive Staff – Victoria) Single Enterprise Agreement will be revised during 2024 and is a nexus agreement to the Victorian Public Sector Enterprise Agreement. It is anticipated that the revised salary range for Grade 3.1 will be $76,817 - $85,048.
About the role
Situated at the iconic Parliament House in Melbourne, the Senior Food & Beverage Attendant (Senior Customer Service Officer) assists in the oversight of the operations of the Parliament's Dining Rooms, overseeing the running of Session's Café and Catered Events, ensuring a high standard of service is delivered to all patrons.
Supervising employees and agency personnel, this role provides support, instruction and on-the-job training. Working collaboratively with the Executive Chef and Functions and Events Coordinator, the Senior Food & Beverage Attendant ensures day-to-day service delivery, staffing requirements and administrative processes are managed and maintained effectively.
Reporting to the Customer Service Supervisor, this role sits within a tight-knit, professional team who share a passion and commitment for showcasing locally grown produce to offer a quality experience to all guests of Parliament House.
About you

You are an enthusiastic hospitality professional and supervisor, with a track record of success in the provision of front-of-house services to a diverse client group.
A strong communicator, collaborator and team player, with excellent organisational, self-management and administrative skills.
You value continuous improvement and have an interest in joining a team who are committed to exceptional service delivery with a passion for locally sourced food and beverages.

How to apply
Using the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.
The process from here
Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online.
Accessibility
If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact our Recruitment Team via email ****** or on (03) 8682 2842.
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