Location – The Administration Officer role is based in Liverpool and the Senior Customer Service Officer role is based in Fairfield. Employment type – We have two Temporary opportunities available for an Administration Officer Full time and a Senior Customer Service Officer Part Time. We are also creating a Talent Pool to fill vacancies as they arise across the South Western Sydney District. Salary – $79,032.00 to $86,539.00 pa + Superannuation and Annual Leave Loading per year of service. Your role The role is an office administrative support role, with functions that also support caseworkers with administrative tasks that support their client caseload. What you'll do As part of the South Western Sydney District Community Service Centre you willprovide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, minute taking, liaising with various stakeholders, and working across a number of databases and systems. The role is responsible for supporting the administration and/or casework team to meet team goals with an emphasis on ensuring the effective and efficient payment of invoices to service providers. The role is also responsible for supervising & organising one or more key CSC administrative functions on a day-to-day basis while providing support to the Manager and Casework teams. As the Administration Officer you will be working in our High Cost Placement and Aftercare team. You will be the primary to undertake mailbox management, review and undertake high cost placement financials and attend panels capturing information around children in high cost placements. You will need to have a keen eye and attention to detail is key in this role. The role has a large financial component and would suit someone with an interest in financial processing. As the Senior Customer Service Officer you will be working as part of the administrative support team at our Fairfield Community Service Centre. No two days are the same and you will be providing office administration support to the unit, and support across various building and child protection functions i/e fleet, financial processing, office accommodation, petty cash, supporting casework staff with administration requests. The Senior Customer Service Officer will also provide a mentor role to the Customer Service Officers who are part of the administration team, whilst assisting with tasks for the Service Support Manager as delegated. Both roles are administrative support functions and will suit candidates who excel in well-rounded administration support roles. What we're looking for someone who has the ability to: Oversee or provide administrative and clerical support to CSC workers in an efficient and effective manner. Provide adequate coaching, guidance and training to members of the administrative team to enable the development of the skills necessary in the enhanced service environment. Foster and maintain teamwork in the CSC administrative team. Establish and maintain administration systems to assist management with compliance of Finance, WH&S and security policies and procedures. Important: Please review both Role descriptions as you will be assessed across the focus capabilities for both roles. Download the Administration Officer role descriptionSenior Customer Service Officer role description If you are viewing this advertisement in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career. 4 Weeks annual leave per year of service Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities. Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters. Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Targeted Question 1. Customer Service and Communication Skills will be key to these roles. Please outline and provide examples from your job history where you have provided quality customer service to various stakeholders. Targeted Question 2 - Please provide an example of your ability to work independently on a piece of work that required you to work to tight deadlines with a strong attention to detail. Describe the situation, task, actions you took and the outcome. Applications close: Sunday 14th July 2024 @ 11:59pm AEST. Got a question? For more information about the role or what it's like to work for DCJ, please contact the hiring manager. For the Administration Officer role please contact Elizabeth Castro on 0246215603 or at ****** For the Senior Customer Service Officer role please contact Roseanne Damien on 02 9722 4025 or at ****** If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Tina Baker on 02 9765 5369 or via ****** Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
