Senior Customer Service and Sales Representative - (12 month contract) page is loaded Senior Customer Service and Sales Representative - (12 month contract) Apply locations Mandurah time type Full time posted on Posted 8 Days Ago job requisition id JR103110 Your Opportunity Our Mandurah Member Service Centre is looking for an exceptional Senior Customer Service and Sales Representative - known as Member Solutions Lead - to assist the manager in leading the branch. This is a 12-month fulltime opportunity. In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch. What you need to know: Location : RAC Mandurah Member Service Centre Working hours : Monday to Friday, 8.45am to 5.15pm Salary: $74,308.00pa + super + p erformance based bonuses Recruitment process: Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process. Onboarding Training : You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors. What you will be doing : Manage member enquiries by engaging with them in person or via phone/email Provide support and accurate general advice or up to date information on products and services. Building and maintaining relationships with members recommending products tailored to suit their individual needs Additionally, you will be: Supporting daily/weekly/monthly leadership routines with the Team Manager. Motivating and leading team members to achieve outstanding results. Encouraging continuous improvement in productivity, service levels, and sales. Conducting monthly quality assurance assessments. Developing and overseeing coaching plans for team members to address development needs. Providing relief Team Manager duties when necessary. Promoting RAC products and marketing campaign offerings to maximize sales opportunities. Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins. What we are looking for: As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment. Additionally, the successful candidate will have: Experience in working to achieving KPI's/ targets both individually & as part of a team; The ability to adapt & flex within a changing work environment, embracing and participating positively in change; Excellent communication skills with the ability to listen & relate well to others; The ability to demonstrate empathy and resilience in assisting members in difficult situations; Strong computer literacy and ability to use many applications at once whilst having conversations. What can we offer you? Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities. Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services An inclusive & supportive environment, enabling all abilities to strive for success. Professional career development & ongoing training. Generous discounts on home, contents & car insurance, plus free roadside assistance. Member benefits & opportunity to join a very active Social Club. If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you. Apply now - better career journeys begin with RAC! #LI-JT1 About Us RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. #J-18808-Ljbffr
