Senior Customer Service and Sales Representative - (12 month contract) Senior Customer Service and Sales Representative - (12 month contract) RAC Mandurah, Australia
Senior Customer Service and Sales Representative - (12 month contract) RAC Mandurah, Australia Posted 7 days ago Permanent Competitive Senior Customer Service and Sales Representative - (12 month contract)
Your Opportunity
Our Mandurah Member Service Centre is looking for an exceptional Senior Customer Service and Sales Representative - known as Member Solutions Lead - to assist the manager in leading the branch.
This is a 12-month fulltime opportunity.
In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch.
What you need to know: Location : RAC Mandurah Member Service Centre
Working hours : Monday to Friday, 8.45am to 5.15pm
Salary: $74,308.00pa + super + performance based bonuses
Recruitment process: Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process.
Onboarding Training : You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors.
What you will be doing : Manage member enquiries by engaging with them in person or via phone/emailProvide support and accurate general advice or up to date information on products and services.Building and maintaining relationships with members recommending products tailored to suit their individual needs
Additionally, you will be:
Supporting daily/weekly/monthly leadership routines with the Team Manager.Motivating and leading team members to achieve outstanding results.Encouraging continuous improvement in productivity, service levels, and sales.Conducting monthly quality assurance assessments.Developing and overseeing coaching plans for team members to address development needs.Providing relief Team Manager duties when necessary.Promoting RAC products and marketing campaign offerings to maximize sales opportunities.Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins. What we are looking for:
As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.
Additionally, the successful candidate will have:
Experience in working to achieving KPI's/ targets both individually & as part of a team;The ability to adapt & flex within a changing work environment, embracing and participating positively in change;Excellent communication skills with the ability to listen & relate well to others;The ability to demonstrate empathy and resilience in assisting members in difficult situations;Strong computer literacy and ability to use many applications at once whilst having conversations. What can we offer you? Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto ServicesAn inclusive & supportive environment, enabling all abilities to strive for success.Professional career development & ongoing training.Generous discounts on home, contents & car insurance, plus free roadside assistance.Member benefits & opportunity to join a very active Social Club.
If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you.
Apply now - better career journeys begin with RAC!
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