At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!
By joining Trivett you are joining Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.
About the role As an instore Customer Experience Specialist, you will embark on a journey to learn, develop, and implement the various functions of this critical role. You'll coordinate and manage the sales process, ensuring that our customers receive personalized solutions that meet their unique needs. By building positive relationships, actively listening, and showcasing our product offerings, you will help create an exceptional and collaborative sales journey for our customers.
Reporting into the Retail Centre Manager, your duties and responsibilities will include but are not limited to the following:
Acquires product knowledge and provides comprehensive product information throughout the product demonstration process.Main point of contact for customer instore enquiries to answer questions about our vehicles, aftermarket products and financial services.Fully explains the product benefits and features and establishes strong rapport with customers utilising interpersonal skills, asking clarifying questions, and anticipating customers' actual needs.Attend all scheduled appointments with customers and manage the test drive process and delivery/handover.Execute customer trade-ins and documents on delivery day.Complete customer valuations as per our sourcing strategy.Utilise web-based systems to help facilitate the sales process and ensure all relevant information regarding the customer is captured and accurate in Salesforce and our Dealer Management System (DMS).Accurately prepare and process sales contracts as required.Achieves management assigned customer satisfaction and reputation objectives and follows up with owners to ensure satisfaction with their delivery process.Responsible for other duties as assigned and/or required by business need.Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more.
Thorough and ongoing training provided to support you in all aspects of your role.Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!About you To be successful in the role, you will have:
Minimum 3 plus years of experience in a customer-facing role within direct sales.Proven ability to manage the sales process, documentation, and close sales independently.Strong communication skills and proficiency in meeting KPI metrics.Expertise in MS Office, digital platforms, multitasking, and organisation; valid driver's license.Prior automotive industry experience, Salesforce familiarity, and commitment to delivering high-quality customer experiences with professionalism and integrity.Apply now!
Be a part of a global team that thrives on innovation, collaboration, and delivering the best customer experiences in the industry. If you are passionate about cars, customer service, and are ready to drive your career forward with a market leader, we would love to hear from you.
Apply now to become an integral part of our Inchcape family!
Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.
#J-18808-Ljbffr