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Organisation/Entity: NSW Trains
Job category: Call Centre & Customer Service
Job location: Wagga Wagga, NSW, AU, 2650
Job reference number: 94489
Employment type: Permanent Part-Time
Salary range: $1325.15-$1325.15
You're proud to be the face of our organisation and deliver a great experience to our passengers.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll: Want to deliver exceptional customer service and provide streamline experiences when assisting passengers with inquiries, preparing travel bookings, and helping with luggage to connecting regional services.
Will be responsible for a broad range of day-to-day station operations and manage the ticketing, station presentation and general maintenance.
Can ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers.
The current Senior Customer Attendant position that we have available now at Wagga Wagga is a permanentpart-time role working a minimum of 20 hours per week on a 7-day rotating day and night shift work roster including weekends and public holidays. Shift hours are 11:00 am to 3:00 pm and 11:00 pm to 3:30 am. Extended hours may be necessary at short notice.
The full-time rate of pay for this position is $1,325.15 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits on the 5 weeks annual leave.
A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Wagga Wagga over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.
You are enthusiastic and have a passion to work within your local community; you have the customer service experience to work on the frontline and be the first point of contact when our passengers arrive at the station.
You are resilient and have outstanding interpersonal skills to manage difficult conversations with a diverse range of people from all walks of life.
You are confident and have the ability to problem solve and make prompt decisions whilst working within a small team alongside a variety of stakeholders in a safety focused operational environment.
Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .
What are you waiting for…? Connect with us. Apply now!
For more information about this role, please contact ******.
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.
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