Senior Content And Service Designer, Aps Level 6, Communications

Canberra, Sydney, Brisbane, Melbourne, Adelaide, Perth, Darwin Applications close 14 November 2024 About the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda.
Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.
We do this by: Growing innovative & competitive businesses, industries and regions Investing in science and technology Strengthening the resources sector.
The APS and the department offer a clear direction and meaningful work.
You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.
If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.
Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS.
About the team The Digital Communication team is a centralised content operations and omnichannel management function in the department's Communications branch.
We specialise in UX content strategy and design, front-end web development, and cross-channel promotion.
We're responsible for managing and optimising the department's external content on digital communications and engagement channels and platforms including: industry.gov.au consult.industry.gov.au social media newsletters.
Our approach includes: Maintaining a holistic view of the department's strategic priorities and customer and stakeholder needs.
This ensures our channels provide current, targeted, integrated and useful information, products and services.
Partnering with subject matter experts across the department to determine how meet business goals with user-centred content and content marketing solutions.
Partnering with communications colleagues on copywriting, editing, campaign planning, content marketing and promotional activities.
Our ideal candidate You're someone who: Is experienced in website content design – you're familiar with information architecture, navigation, taxonomies, content models, content types, design components, automation, content lifecycles and content management systems.
You have demonstrated experience designing user-centred, integrated, scalable and repeatable content solutions that complement the website holistically.
Has excellent research and analysis skills – you're naturally curious, you assume nothing and question everything.
You use critical thinking, inquiry and research methods to gather data and insights to inform content discussions, solutions and continuous improvements.
Maintains a strategic and birds-eye view – you proactively research strategic priorities and look for departmental and cross-agency linkages.
You design and implement user-centred content that meets business needs and considers the whole-of-government content landscape to reduce duplication and manage risk.
Collaborates, advocates and negotiates – you have exceptional interpersonal communication skills and enjoy actively facilitating or participating in collaborative problem-solving activities.
You're confident advocating on behalf of the user and respectfully propose different ideas or perspectives.
Is an excellent writer and editor – you appreciate people need to understand government information quickly and easily.
You know how to identify critical messages, top tasks and keywords and develop them into structured, readable and findable content.
Champions inclusivity – you're passionate about making government information and services accessible to all Australians.
You understand equal access is required by law, so you uphold accessibility, diversity and inclusion requirements in all discussions and decision making.
Thrives in a fast-paced operational environment – you have much experience managing a variety of projects and relationships.
You develop plans and schedules to keep you and your clients on track for delivery.
You're familiar with Agile practices, like Scrum and Kanban.
You proactively participate in work planning discussions and propose content priorities and improvements for consideration.
Has worked in Australian Government departments as a Content Designer – you have experience or training in service design, UX research or UX design.
Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work.
This reflects the importance we place on our people and on creating a workplace culture where each and every one of us is valued and respected for our contribution.
Our ideal candidate adds to this culture and our workplace in their own way.
What you will do The Senior Content and Service Designer will partner and collaborate with subject matter experts and communications colleagues across the department to design user-centred content for the department's website and consultation platform.
Key duties Designing content through an end-to-end content co-design process.
This includes: discovering, defining, developing and delivering effective content solutions in line with Australian Government style and accessibility requirements translating complex information into more readable, inclusive and engaging copy ensuring content meets quality assurance, digital and design system requirements publishing content to websites (GovCMS/Drupal, Converlens).
Facilitating or participating in cross-functional discussions and workshops with subject matter experts and key stakeholders to identify business and user needs.
This includes championing content design best practice and content governance requirements.
Leading website content redevelopment projects.
This includes managing relationships across key business areas, scoping work, auditing content, evaluating data and contributing to UX/UI design, testing, validation and delivery.
Improving service design and delivery through the website.
This includes understanding users, their tasks, journeys, pain points and experiences across the whole service.
It may also involve mapping services and helping business areas streamline processes to support effective and integrated digital services.
Routinely reviewing and keeping track of legislation, administrative arrangements orders, corporate plans, budget measures, business plans, communications strategies, existing government information, products and services to determine: strategic content priorities department and agency remits shared audiences digital touchpoints user journeys and needs.
Proactively evaluating qualitative and quantitative user research data (for example, surveys and interviews, search queries and analytics) to determine user needs and improvements.
Contributing to or developing guidance and governance materials to improve content design capability, production and workflows.
Eligibility To be eligible for employment in the APS and the department, candidates must be Australian Citizens.
Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.
Notes The department currently offers flexible work opportunities for many roles.
This vacancy is Canberra based, although flexible or remote work arrangements may be considered.
Please reach out to the contact officer to discuss this further.
This is a non-ongoing and ongoing opportunity.
A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.
Application information Your application must not contain any classified or sensitive information.
This includes in your application responses, CV and any other documents.
The selection panel may not consider applications containing classified information.
Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position.
Your pitch can contain no more than 750 words and should align to the key duties listed above.
Please complete your application online and provide your current CV with your application.
(CVs must be in .doc, .docx, or .pdf format).
Accessible application documentation is available in other formats on request.
Please contact ****** or (02) 6276 1235 if you require assistance with your application.
Please refer to our Applying for a position information for additional information on how to apply.
Contact Information For more information regarding this opportunity, please contact Sam George-Allen via email at ******.