Senior Consultant- Sydney or Melbourne (#Hybrid) - Credit Services Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and innovation so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian
Experian is a trusted partner to many of the largest and most ambitious lenders in Australia and we are looking for a Senior Consultant to join our team. In this role you will provide subject matter expertise to our clients across a broad range of areas including: comprehensive credit reporting, responsible lending, best practice bureau strategy across the credit lifecycle, credit modelling and open banking. This important role supports our sales teams in market, provides our clients with world-class insights, expertise and services and supports the voice of customer in our product roadmap.
Experian Credit Services helps organisations to evaluate the risks and rewards associated with providing credit to consumers. We help our clients to take better informed lending decisions and to make it easier and quicker for their customers to obtain finance.
What you'll need to bring to the party
- Deep domain knowledge of credit risk, customer management, collections, modelling, analytics and credit bureaux is considered extremely beneficial.
- Motivation and the drive to achieve successful outcomes
- Ability to flex to different work and communication styles, as this will be required to work successfully with a broad range of customers and Experian stakeholders
- A strong commercial understanding and the ability to demonstrate return on investment
What you'll be doing- Reporting to the Director of Client Advisory
- Sales Support and Enablement
o Partner with sales as a trusted adviser to key clients (both prospective and existing) where you will provide consultation to drive their business strategies and help them meet their goals
o Help to build pipeline for customer analytics and retros, and work closely with the credit services analytics team to execute
- Voice of Customer
o Provide subject matter expertise with a strong working knowledge of all Experian's products and services
o Work in tandem with Product Management to optimise existing solutions and to define and develop new capabilities and offerings
- Customer Success
o Support solution design for clients by facilitating workshops, gathering and validating requirements
o Working closely with colleagues, drive client engagement through a variety of engagement including governance meetings, provision of insights, systems integration and analytical type exercises.
o Build trust for the Experian credit services business through thought leadership and education, including the development of white papers and collateral
o Engage with regional and global consultants and credit services teams to bring insights and initiatives to the A/NZ business
More about you
- Strong understanding of credit risk, customer management and collections fundamentals across financial services, telco and utilities
- Fundamental understanding of credit bureau products and services across the credit lifecycle
- Experience designing and executing on solutions for credit risk, customer management and collections across financial services, telcos and/or utilities is essential.
- Minimum 4 years' experience in financial services, bureau services or a similar industry
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian is a Work180 Endorsed Employer for women, to review our benefits please review here
Experian Careers - Creating a better tomorrow together
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