Job Title: Senior Consultant, Loganholme QLD - Suncorp Bank
Req ID: 82863
Department: SB SEQ South
Division: Suncorp Bank
Location: Loganholme
About UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleAs a Senior Consultant, you'll play a key role in helping support the Branch in providing value to customers across retail Home Lending and Small Business channels. You will provide support with managing, acquiring and growing our portfolio of customers. You will also play a significant role in enabling the business to continue to grow the Retail Lending portfolio, customer connectivity and NPS rating.
Role Type: Permanent role
Role Location: Logan Hyperdome Shopping Centre - Bryants Rd & Pacific Hwy, Loganholme QLD 4129
Work Hours: Full time
What will your day look like?As a Senior Consultant, you will: Assist the Branch to manage relationships with customers within your assigned portfolioAttend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standardsCollaborate with peers in the region to ensure effective support and service deliveryAssist the Leader in building confidence and capability across the team around lending discussionsAssist the Leader as a "second in charge" when required at times of annual leave, or managing the Branch during extended trading hoursWhat will you bring?To grow and be successful in this role, you will ideally bring the following:
Demonstrated experience in roles requiring growth and retention of a customer baseDemonstrated experience in Home Lending and previous experience in financial services industryStrong interpersonal skills - using appropriate behavioural styles to develop relationships & influence othersStrong communication skills - demonstrated ability to convey and explain information coherently and confidently, both oral and writtenStrong problem solving capacity - ability to seek out information and break down problems and situations into simple lists of components, options or alternativesStrong analytical skills and attention to detailYou're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
You can apply for this role by visiting ANZ Careers and searching for reference number 82863.
Job Posting End Date18/12/2024, 11.59pm, (Melbourne Australia)
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