Senior Consultant

Transport and Main Roads (Organisation site)Smart Service Queensland; Service Delivery & Operations; Queensland Government Customer & Digital Group; Brisbane City The Digital Customer (Smart Service Queensland) stream provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online.
This stream brings together technology, development, products, design, engagement and operations to deliver simpler connected services.
Key Responsibilities Liaise with agency partners and internal stakeholders to manage new business opportunities, campaigns, disaster response, and continuous service improvement.
Work collaboratively with agency partners to develop service proposals for new and existing services.
Coordinate and manage Queensland Government service delivery using human-centred design and project methodologies.
Take a digital-first continuous improvement mindset to review, report and monitor service performance to ensure better customer outcomes.
Prepare and deliver a range of communications to stakeholders, team members and senior leadership to ensure others are fully briefed on your service portfolio, tasks and progress.
As a team member, undertake tasks allocated by the Manager in a constantly changing work environment to support innovation and efficient delivery.
Contribute to a professional environment through personal commitment to ethical behaviour, staff well-being, skills development, professional growth and continuous improvement.
Applications to remain current for 12 months.
Further Information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
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