Unlock Learning For All
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.
About the Opportunity
Ellucian is currently looking to add a Senior Professional Service Consultants with Banner SIS implementation or upgrade experience to our team. As one of our most senior professional services team members, you will be instrumental in consulting with our customers and delivering value add services that provide the quickest path to institutional success. Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their business office to process student administration and student accounts including transformation to cloud/SAAS solutions and ensure successful adoption of these solutions.
Where you will make an impact
Communicates effectively and credibly with technical as well as functional staff, including those responsible for the execution of day-to-day operations through to those at the managerial and executive levels.
Responsible for having in-depth functional knowledge of business processes as related to student service offices and functions within colleges and universities.
Ability to manage client expectations, ensure completion of engagements within an agreed-upon time-frame, and resolve client issues relating to the implementation of Ellucian's solutions.
Consistently exceed expectations and responds promptly and professionally to client requests, seeking guidance as appropriate.
Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations and implementation strategies.
Anticipates and resolves software problems and solves difficult challenges with only occasional need for assistance from others.
Tracks formal questions and answers regarding requirements, business process, and desired outcomes.
Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions.
Travels routinely to customer sites to deliver services; travels periodically for internal training.
What you will bring
Hands-on experience with any Student Information Systems module including enrollment, curriculum, records, and registration.
A minimum of five years experience working in a consulting services environment, higher education preferred.
A minimum of five years experience working in a higher education student business office.
Bachelor's degree from a Regionally Credited institution.
Ability to keep up with new product functionalities as they become available as well as the ability to train others on new functionality.
Demonstrated presentation skills and professional communication skills (written and verbal).
Ability to perform effectively in a work environment that requires hard work, has periods of tight deadlines, and where change is embraced as a method of continuous improvement.
Experience working independently with little direction and still achieve goals as well as working remotely in a team environment via phone and other electronic communication tools.
Impact of the Role
Accountable for all aspects related to service delivery of our Student solution. Includes driving delivery improvement and engaging with our higher education customers.
Collaborate with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
Identify and remediate issues that impede enabling customer success.
Proactively prepare for and deliver high quality implementation consulting services.
Success will be measured by customer satisfaction, achievement of projects, and utilization targets.
Consult with customers to drive performance improvement, own problems, execute with precision, and professionalism.
What makes #Ellucianlife
20 days annual leave plus public holidays
Competitive superannuation and life cover
Private Medical and Dental family cover
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
5 charitable daysto support the community that supports us
Wellness
o Headspace (mental health)
o Wellbeats (virtual fitness classes)
RethinkCare – caregiver support
Diversity and inclusion programs that promote employee resource groups such as:Women in Technology, Pride and Go Green to name a few.
Parental leave
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with: Education Assistance Program
Professional development opportunities
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