Senior Consultant, Customer ImprovementJob number: 797916Primary position location: VIC- Melbourne CBDCategory: Business AnalysisCategory: Change ManagementCategory: Project ManagementWork type: Fixed term Full timeWork type: SecondmentClosing at: Jan 27 2025 at 23:55 AEDTBring your end to end delivery experienceFixed term opportunity until end of September 2025You'll join a high-performing business, backing talented individualsWe win in the right way, which is always putting our customers firstIn this Senior Consultant, Banker & Customer Improvement role you will:Supporting the identification and prioritisation of high value opportunities to improve the banker and customer experience in B&PBDeveloping high quality solutions that effectively balance business objectives, including improvements in customer, colleague, financial and risk outcomesManaging the end-to-end delivery of improvement initiatives, ensuring achievement of target business outcomes as well as delivery schedule, budget and riskApplying and continuing to develop business improvement capability to ensure adoption and application of best practicesDeveloping trusted relationships to ensure high engagement and successful deliveryImproving and embedding tools and processes to support the analysis, delivery, adoption, and benefits tracking of improvement initiativesProactively managing risk, meeting all policy and compliance requirementsWhat you will bring:Demonstrated experience in financial services, preferably in an improvement, transformation or project delivery roleKnowledge of project delivery and continuous improvement processes and methodologies (e.g.
Lean, Six Sigma)Project or change management experience, ideally in managing the definition and implementation of improvement initiativesAnalytical and problem solving skillsAbility to collect, synthesise and analyse data and situations to identify insights and opportunitiesGreat stakeholder management, along with the ability to communicate with influenceA diverse and inclusive workplace works better for everyoneWe know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
We are committed to providing an environment where you can work your way.Join NABIf you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
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