About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
Reporting to the Manager, Compliance and Investigations, the Senior Compliance Investigator combines the traditional roles of a regional inspector and an investigator and is responsible for carrying out a range of complex and routine compliance activities under the legislation administered by Consumer Affairs Victoria (CAV). This includes conducting inspections, monitoring compliance, and identifying breaches. The role involves gathering evidence by obtaining comprehensive written statements, affidavits, and other documentation for use in legal proceedings, and issuing infringement notices where appropriate.
The Senior Compliance Investigator will also conduct thorough investigations into significant breaches of consumer law, analyse findings, and develop recommendations for enforcement actions. This may involve preparing briefs of evidence, participating in Court and Tribunal actions, and contributing to the department's integrated compliance and enforcement strategy. Additionally, the role includes mentoring and providing guidance to less experienced team members to enhance their skills and knowledge in compliance and investigation processes.
The role is part of CAV's Underquoting Taskforce, which addresses the unfair and deceptive practice of underquoting that can mislead prospective buyers in the residential real estate market. The taskforce aims to understand the drivers and behaviours behind underquoting and to develop strategies that eliminate these practices, thereby boosting consumer confidence in CAV's regulation of the real estate industry.
There are 2 ongoing positions available. The work location for these positions is Melbourne CBD with hybrid work arrangements available.
About you
To be considered for the role, you must be able to:
Plan and conduct a range of compliance monitoring activities, inquiries, and investigations pursuant to the legislation administered by this Consumer Affairs Victoria, and specifically the Underquoting Taskforce, including the preparation of reports and briefs of evidence. You will also be required to obtain comprehensive written statements and affidavits for use in legal proceedings.
Be appointed as an Inspector under the Australian Consumer Law and Fair Trading Act and be delegated as an Inspector under the Residential Tenancies Act.
Undertake advanced case management which may include cross-agency or CAV-wide collaboration.
Convey specialist concepts and provide information to traders, community groups, consumers, employees of CAV and other parties as to the rights and obligations under the legislation administered by the office, including answering general enquiries from the public and constructively encouraging compliance.
For specific responsibilities please review the attached position description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date 11:59pm on Wednesday, 13 November 2024. All applications should include:
a resume; and
a cover letter which addresses the key selection criteria (within three pages)
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act). To support this, DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
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